IT Hardware Support – Senior Process Associate – Turkish
Genpact
Bucuresti, Romania
‎în urmă cu 19 ore

Responsibilities

  • Answering phone calls in the mentioned languages, on a priority established by the team leader;
  • Handling emails / web cases / chats, translating them into the appropriate language, depending on customer requirements, as per the service levels agreed in terms of response time;
  • Troubleshooting IT problems (incidents) according to the Standard Operating Procedures (SOP) and process trainings;
  • Accurate and complete documentation of all incidents, with accurate description of all troubleshooting steps followed;
  • Sharing with all team members any knowledge acquired through end-user or resolver interactions;
  • Attending training sessions;
  • Arranging working schedule with colleagues flexibly, according to business needs.
  • Successfully completing the training plan and passing the process knowledge test (PKT).
  • Providing assistance to new colleagues whenever possible;
  • Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date;
  • Qualifications we seek in you!

    Minimum qualifications

  • Technical Knowledge Desktops and well familiar with troubleshooting issues with Desktops with main focus on Processors and Motherboards.
  • Experience in installation and troubleshooting of different versions of windows desktop operating systems and Linux OS
  • Advanced in MS Office (Word, Excel, PowerPoint) Windows
  • Troubleshooting Ability Proven skills in troubleshooting complex technical problems, both hardware and software;
  • Comfort with Technology Demonstrated Ability to research solutions and prepare SOPs for new technical problems;
  • Previous similar work experience up to 1 year.
  • Encouraged qualifications

  • Personal culture and client management expertise.
  • High motivation and ability to learn.
  • Ability to work under time pressure.
  • What can we offer?

  • Attractive salary;
  • Stable job offers - employment contract
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Genpact supports professional trainings and great career development opportunities
  • Free access to our award-winning learning platform
  • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
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