Service Desk Specialist
Vodafone
București, RO
6 zile în urmă
source : jobs4it

Service Desk Specialist - București - Indeed.com Căutaţi locuri de muncăConectaţi-văAngajatori / Publicați un loc de muncă ceTitlu loc de muncă, cuvinte cheie sau companieundeoras sau judetCautati locuri de muncaCautare avansata loc de muncaService Desk SpecialistVodafone3,891 comentarii-

BucureștiVodafone3,891 comentariiVedeţi ce spun oamenii despre acest loc de muncă.Problem solvers wanted!Join a funny und dynamischen Team of Specialist Ingenieuren who love to solve IT-

  • Probleme in a German way.Your day to day : Ensure timely and effective resolution of end-user IT related issues.With these activities you will have a great impact on our business : Serve as first point of contact for customers over all agreed channels with their respective OpCos and provide resolution or dispatch accordingly where applicable (incidents and service request);
  • Perform remote troubleshooting through thorough analysis and relevant questions;Identify the issue using the details received from the end-

  • user and provide resolution according to the work instructions;Record actions taken and resolution provided in the relevant ticketing system;
  • Ensure fulfilment of the agreed Service Level Agreements / Key Performance Indicators;Perform ticket follow-up according to the internal procedure;
  • Identify and suggest possible improvements on procedures;Other activities assigned by the Team Leader;Takes internal customer calls;
  • Receives incidents and problems via phone, email or ticket-system regarding all supported applications (more than 80 different systems in portfolio) with the aim of providing direct resolution to the customer or the functional escalation to the responsible 2nd level teams;
  • Assessing the business impact (define ticket severity) and driving incident resolution process (ticket ownership);With these skills you are a great candidate : Has at least 2 years of hands-

  • on experience in an IT Helpdesk team.Has resolved incidents while supporting an enterprise environment that included : Advanced operating systems knowledge;
  • Advanced Microsoft Office Suite knowledge (O365);Advanced networking skills (LAN, WAN, TCP / IP etc);Mobile Operating Systems expertise (Android, iOS);
  • Advanced Active Directory knowledge;Has used an IT Service Management tool (BMC Remedy or similar);Familiar with ITIL best practices and processesLanguage Requirements : German (C1 or above)English (B2 or above) Sounds like the perfect job?

    Weve got even more to offer : Work from Home You can get to work remotely 2 days / week from anywhere you choose!Medical and dental servicesLife insuranceDedicated employee phone subscriptionSpecial discounts for gyms and retailersAnnual Company BonusOngoing EducationYou get to work with tried and trusted web-

    technologyGetting in on the ground floor of an technology changing companyFlexible Vacation The future is exciting. Ready?

    Vodafone - acum 9 ore - salvati loc de munca - raportați locul de muncă - locul de muncă iniţialDepuneți candidatura pe site-

    ul companieiDepuneți candidatura pe site-ul companieisave this job aSalvati loc de muncaLocuri de munca pentru Technical Support Specialist in BucureștiLocuri de munca la Vodafone in BucureștiUrmeazăObţineţi actualizări de locuri de muncă de la VodafoneVodafone3,891 comentariiEvery great brand stands for something and at Vodafone we exist to connect everybody to live a better today and build a better tomorrow.

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