Operations Team Leader
Optima Solutions Services
Brașov, RO
‎în urmă cu 12 ore
source : Loadjobs

Job Description :

  • Your Role : - Monitor the team performance on a daily basis and ensure the accomplishment of the individual and team objectives and Key Performance Indicators;
  • Manage people, tools, processes and procedures in order to ensure delivery of service to a dynamic and varied customer base in due time ;
  • Provide day-to-day support, coaching, direction and leadership to front line team members;- Ensure planning, scheduling, procedures and code of conduct are respected by all team members;
  • Build strong communication with Client's key stakeholders and act as the main point of contact;- Identify and drive process improvement opportunities;
  • Drive standardization and productivity improvement within the team;- Attend meetings and present performance indicators during internal or external operations reviews.
  • Requirements :

  • At least 2-3 years management experience in a similar position in a BPO / Contact Center environment; telesales and inbound experience is a competitive advantage;
  • Experienced in customer relationship management;- Excellent people and team management;- Self-starter, ambitious, well organized, able to assimilate information and learn quickly;
  • Very accurate and reliable, focused on quality;- Analytical person, problem solving, solution and people oriented;- Good communication and interpersonal skills;
  • easy adaptable to new things and to a dynamic company and environment;- Good knowledge of MS Office products;- Good knowledge of English (spoken and written);- University Degree

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