Team Manager
Franco Jobs
Bucuresti, Romania
5 zile în urmă

Amazon is seeking an experienced teammanager to develop and manage the transcription and annotation team to supportour Alexa Data Servcies team with Speech and language technology.

The ADS teamresearches, develops and delivers high-caliber multi-language Text-to-Speechtechnology, leading in voice quality and accuracy.

The Team Manager will leadthe transcription effort in Bucharest, Romania and will partner closely withthe Language Data Program Manager and Data Specialists.

S / he will become anexpert in the transcription and annotation processes, train and support thetranscription team, maintain accuracy and throughput standards.

We are looking for a Team Manager who is customer-obsessed and can think big aswe scale our team and data services. Diving deep is an important part of ourday-

to-day work as we focus on data integrity and metrics.

You will be responsible for working with third-party agencies and HumanResources to recruit team members and carry out efficient onboarding practices.

You will receive regular directives from the Ops Manager and relevant ProgramManagers on weekly deliverables to deliver on key language data workflows.

Youwilll work with off-site Data Specialists to coordinate team trainings on keylanguage data workflows (e.g. transcription, annotation) and will beresponsible for monitoring accuracy and throughput across your team to meetweekly deliverables.

You must have a passion for data, efficiency, and accuracy. Specifically, youwill :

  • Manage the operations floor on a day-to-day basis covering approximately 20-30 Data Associates.
  • Coordinate with the site manager for space planning and IT support.
  • Manage relationship with agencies and onsite HR to find qualified Associates under strict deadlines.
  • Partner with the Ops Manager and Data Specialists to receive workflow priorities and appropriate training materials.
  • Manage both on-site and remote team members as necessary to meet headcount demands.
  • Communicate effectively in English.
  • Adapt quickly to changing specifications and workflows.
  • Build weekly work schedules, balancing tasks as per the current demand.
  • Build daily and weekly status reports from metrics databases for communication to stakeholders.
  • Track metrics around quality and productivity
  • Basicqualifications :

  • Bachelor Degree (Any Stream)with management experience
  • Fluent in English, both spokenand written.
  • Strong working knowledge ofbasic computer business applications such as MS Word and MS Excel, Outlook
  • Experience in understandingperformance metrics and developing them, as required
  • Preferredqualifications :

  • Experience with aspects of speech and language technology
  • Exposure to process improvement / quality control tools and methods
  • Fluent in French, Italian or Spanish both spoken and written.
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