Service Transition Manager
DCG
Constanța, Romania
4 zile în urmă
source : Just Join IT

Scrum (advanced)

DCG is a modern technology company, gathering in its ranks IT related professionals. Due to the continuous development and the large number of recruitment projects that we carry out for our Partners, we are looking for a person for the position :

Responsibilities :

Engages with technical design and project managers or Project Management Office, to ensure correct products are produced, in a timely fashion. This includes :

  • Ensuring the Service Transition gate criteria are met by internal and 3rd party support delivery and integrated into support delivery model.
  • Evaluating the quality of project outputs against agreed acceptance criteria.
  • Impact, evaluation and risk assessment project from a Service perspective.
  • Identifying all Service Readiness activities and ensuring they are in place for go live (processes, procedures, training, communication etc.).
  • Actively contributing to negotiations and agreeing changes to third party contracts where appropriate.
  • Using the Total cost of ownership for modelling and forecasting of on-going support costs coming from projects.
  • Providing assurance to programme managers on service transition activities.
  • Requirements :

  • Demonstrable experience, preferably in large, complex international organisation, of : IS Service Transition, managing deliverables via 3rd party vendors, risk management.
  • fluent English
  • SFIA Skills : Service Acceptance (SEAC) and Project Management
  • experience in managing Finance and Resources
  • good communicating and influencing skills
  • Prince 2 Foundation / Practitioner
  • ITIL V3 Foundation / Expert Level
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