Client Success Manager @DARWIN
Marsh McLennan
Cluj-Napoca, Romania
4 zile în urmă

Our Mission & Vision

Here at Darwin we don’t just get the job done, we go the extra mile. We strive to achieve one extra degree in all we do.

We can do this because we have amazing people who do awesome things. Wherever we are in the world we inspire connections and take great care to make working at Darwin a rewarding and meaningful career experience.

We are now part of Mercer Marsh Benefits (MMB), a 7,000 person strong community of specialists in health, benefits and employee wellbeing.

This affords us a massive opportunity to impact the lives of tens of millions of people around the world. Darwin, is changing benefits for good in eight out of the top ten technology companies in the world and has a wealth of clients across a diverse range of sectors.

In fact, more than 2 million people are already using our platform.

Our unique and innovative SaaS platform has transformed the employee benefits industry. We are fast paced, ambitious, people-focused and on a journey to innovate and develop products that truly impact people’s lives and the market in which we operate.

The Team

The client success manager is accountable for the client satisfaction of our services and acts as a single point of escalations.

He will work in support of the client managers to deliver to each client the operational plan.

They will work alongside Darwin Delivery teams on a vast range of BAU activities for our clients, to ensure that our client managers are able to focus on delivering to the team’s revenue, retention and relationship targets.

The Role & Your Mission

You will be responsible for supporting a portfolio of accounts :

Owning the service delivery and implementation of the technology to our clients

Providing excellent service and being the first point of contact for clients

Managing the client issues in a timely manner with the help of our internal teams (sales, solutions delivery, technology & support)

Ensuring all actions, issues and projects are appropriately managed and communicated via action logs, scoping documents and regular client calls

Building a strong relationship with clients in order to identify problems and coming up with appropriate solutions and up selling modules

Achieving the KPIs, retention & growth targets

Assisting with the completion of all Client Benefit Selection Window Planning and all annual milestone tracking to ensure we deliver and report achievements to our clients

Updating and inputting accurate data into our CRM system

Assisting the client manager in preparing for client meetings and follow up actions.

Your Experience & Values

Experience liaising with clients in a B2B or B2C role (min. 2 years experience)

Strong communication and presentation skills

Ability to build strong internal and external relationships

A solution focused and driven person

Ability to concurrently work on several clients and juggle multiple priorities when under pressure

Excellent verbal and written communication skills Romanian and English

Bachelor’s degree or combination of education and experience required

Good knowledge of Excel

Our benefits :

An opportunity to work in a fast-growing, innovative company with lots of room for progression

A fail-friendly environment that encourages learning and initiative

A yearly budget and the opportunity to build your own flexible benefits package

25 days off + 1 extra day off on your birthday

Matching charity contributions, charity days off, and Pay it Forward charity challenge

Pension, Life and Medical Insurance

We champion flexible working, and our mission is to help you find YOUR work-life balance, whether that's standard working, part-time working, flexitime working, compressed hours, or working from home.

So if you like the look of what you see, and think you could be the perfect fit for us, then take the leap and apply today! Go on, what are you waiting for?

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