Business Operations Associate with German
6 zile în urmă

Job Description

What are your responsabilities?

  • Responsible for supporting day to day financial management processes for clients, provides billing support, contract commitment support and financial reporting;
  • Coordinates efforts with the Customer and Service Management organizations to identify and resolve billing issues that impact the financial management of the account i.
  • e., aging, credits, etc.;
  • Review customer contracts to ensure compliance for all billing and financial related activities and financial service level agreements;
  • Monitor billing flows to ensure Customer s Services are installed and integrated to the appropriate billing platforms;
  • Identify and implement billing process improvements Oversee first invoice reviews for newly established Services to confirm contract rate treatment;
  • Oversee last invoice reviews for newly disconnected services to confirm disconnected on time Manage special contract reporting, revenue tagging;
  • Inventory requests, weekly customer calls on AR and Billing issues;
  • Demonstrates knowledge of processes and related systems to effectively perform their responsibilities;
  • Respond to various requests for information, as needed;
  • Escalate to supervisor as appropriate;
  • Respond to information requests by searching, summarizing research results and compiling in requested format;
  • Follow established policies, procedures and methods. Develops and maintains knowledge of customer and customer specific business environment;
  • Develops and maintains product knowledge, industry knowledge, and business and professional skills by participating in on the role training and classroom training;
  • Shares information required for the team to be successful. Demonstrates understanding of the customer s business needs or market and maintains high customer satisfaction ratings.
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    Are you the right fit for the Job?

  • If you are fluent in German and have a conversational level of English
  • If you have an interest in Telecommunications and / or Internet Service Provider Companies
  • If you have minimum 6 months of previous work experience in Customer Service / Finance
  • If you are proficient in MS Office (Excel, Outlook, Word, Power Point)
  • If you have excellent communication skills
  • If you have attention to details and analytical skills
  • What’s in it for you?

  • Work alongside a team of specialists and access custom trainings that help improve your professional skills
  • Currently with COVID-19, perform your work remotely;
  • Be part of a team with strong sense of togetherness and work in a relaxed environment where whatever the problem might be, there is always a solution for it;
  • Access to a global network of knowledge and resources;
  • Continuous learning and exposure to a disruptive business and new challenges;
  • An attractive benefits package including meal tickets, life insurance, private medical services, private pension account, gym & library subscription and other.
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