Technical Analyst 3-Support
NetSuite Inc.
Bucharest, Romania, RO, RO
1 zi în urmă

Job Description - Technical Analyst 3-Support (1900103C) Preferred Qualifications

OracleTransportation Management (OTM) and Global Trade Management (GTM) are theleading applications in the logistics Industry.

OTM manages the transportof orders, efficiently planning and monitoring of shipments, and optimizingshipping options across all modes.

GTM helps to comply with global andregional trade requirements by classifying goods and handling screening forrestricted parties, sanctions, and embargoes.

As a support engineer, youwill be supporting both an on premise and a cloud version of these products.You will be dealing with both functional and technical issues and required tohave a high level of customer service and outstanding analytical and multitaskingskills.

From Oracle to culinary school and back again. Bonnie Carlson Kaypaghian uses the skills she learned to create recipes for her daughter’s Type 1 Diabetes and has written a cookbook to share with the world. #LifeatOracle

The successful candidate will have the following skills and experience :

Detailed Description and Job Requirements

Jill Hulme, Director of Strategic Initiatives Marketing, overcame the impossible and transformed into a triathlete. She applies her fearlessness and determination to #LifeatOracle

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.

A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-

Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products.

Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and / or platforms.

Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management.

In this position, you will routinely act independently while researching and developing solutions to customer issues. Job duties are varied and complex utilizing independent judgment.

May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.

e., BS Computer Science / Management Information Systems / Science / Engineering / Math / Physics / Chemistry with a 3.0 GPA OR (for Applications) proven professional / technical experience, i.

e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)As part of Oracle's employment process candidates will be required to successfully complete a pre-

employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process.

This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

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