Job Description - SaaS Customer Success Program Manager EMEA and JAPAC (190014OW) Preferred Qualifications Reportingto the EMEA SaaS Customer Success Sr.
Director of Enablement and StrategicPrograms, you will be driving some of the strategic programs for SaaS CustomerSuccess in EMEA and JAPAC. Level :
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Overview : Oracle'sSaaS Customer Success organization enables our customers to achieve the highestbusiness value and profit from their investment in Oracle Cloud.
Theorganization includes Customer Success Managers that are driving the valuerealization to SaaS Customers by providing services such Success Plan, BusinessReview and Value Adoption.
As part of this organization, the Strategic Programsteam leads and drives critical projects and deliverables for the CustomerSuccess organizations in EMEA and JAPAC.
As part of the Strategic Program Team,you will driving projects to support the GTM model of Customer Success in EMEAand JAPAC.
This includes but not excludes : Accreditation Program for CSM’s,Collaboration with Solution Engineering and CSM Methodology.
EssentialDuties & Responsibilities : Leadthe Program Management (process, enablement, systems, communication toManagement, reporting) from creation to management of strategic projects such : CSM Accreditation Program, Collaboration with Solution Engineering and CSMMethodology.
and identify and resolve issues to ensureproject success. Ensure on time delivery of projects. Createcontent for the Programs and work with Customer Success Managers and Managementfor the implementation.
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Skills : Qualifications : Locations : HiringManager : Detailed Description and Job Requirements Drive maximum adoption of Oracle solution and identify / drive product expansion opportunities via high value relationship with the client.
Develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues / replenish / renews contract with Oracle.
Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle's internal operations.
Identify product expansion / up sell opportunities. Work with larger clients. Provide input into the CSM methodology and direction.
Act as mentor to newer CSMs on a voluntary basis. Leading contributor individually and as a team member, providing direction and mentoring to others.
Work is non-routine and very complex, involving the application of advanced technical / business skills in area of specialization.
Recommended 7 to 10 years of professional experience. Demonstrated experience in implementation or client facing relationship experience.
Understanding of various technical architectures and operating systems. Industry experience is desired.As part of Oracle's employment process candidates will be required to successfully complete a pre-
employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).
As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process.
This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).