IT Engineer German Market Remote - Romania
Lingo Recruitment
Bucharest, Bucharest, Romania
4 zile în urmă
source : Top Language Jobs

Role : Service Desk Engineer German desk

Location : Bucharest, Romania

Option to be based in the office or work remotely)

Salary : up to 8000 RON (NET) per month + bonus

Responsibilities :

  • Assisting end users requiring technical assistance through emails and calls
  • Follow standard Service Desk operating procedures
  • Log all Service Desk tickets in the system
  • Become familiar with helpdesk policies and services
  • Serve as the single point of contact for Microsoft Office 365 Cloud Support issues
  • Develop technical knowledge of Microsoft Office 365 and other technologies as required
  • Take ownership and responsibility of an issues from start through to a successful resolution
  • Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
  • Other duties as assigned by the Service Manager
  • General Requirements

  • Good knowledge of Microsoft Office 365 / Microsoft Active Directory
  • Familiarity with the fundamental principles of ITIL / SLA
  • Fluent German , advanced English
  • 1+ year’s work experience in a Service Desk environment
  • certification required is MS 100 / MS 101
  • Friendly attitude
  • Good interpersonal skills and ability to work well with others and on you own initiative
  • Excellent oral and written communication skills
  • Ability to provide technical support over the phone
  • Good problem solving skills
  • Ability to handle constantly changing flow of traffic
  • Being able to handle stressful situations.
  • Ability to work with or without direct supervision.
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