Represents the best interests of the plant in front of the biggest OEM's in the automotive industry (e.g. VW, Audi, Jaguar, Land Rover, BMW, Daimler, Porsche, etc.)
Analyze customer trend data, monitor warranty costs
Lead the 8D process in case of customer complaints
Establish immediate containment actions in case of customer complaints on-site, or at the customer location
Assure proper corrective actions established together with 8D team. Follow-up of the actions for completion, validation and closure
Create risk analysis, define action plan and ensure customer communication
Submit 8D information to the customer
Monthly reporting to quality manager of quality indicators : ppm o km., ppm field. storage, time in quarantine from field return, NTF, initial time response on customer complaints, quality related costs.
Authority to stop the production line in case of nonconformity found. immediate announcement to the quality manager and production manager in case of line stop.
Qualifications - University degree - Engineering; Mechanical Engineering or relevant professional experience
At least 3 years relevant experience in Quality
Good German and / or English knowledge (spoken and written)
Quality methods knowledge / Quality standards (ISO 9001, IATF16949, VDA 6.3)
Specialized knowledge : PPAP, FMEA, SPC, MSA
Problem solving skills and analytical thinking