IT Help Desk/ IT Support for Cluj and Baia Mare
Manpower Romania
Romania
32 zile în urmă
source : EJOBS GROUP

Candidatul ideal

  • At least 2 or 3 years relevant previous work experience as IT HelpDesk / IT Support (hardware, software & communication troubleshooting);
  • Interest for IT gadgets and new technology;
  • Result oriented, good problem tracing and solving ability;
  • Customer focus, positive attitude, communication skills;
  • Team player;
  • Good written and spoken English;
  • Corporate experience is a plus.
  • Descrierea jobului

    We are looking for one skilled support specialist in CLUJ and BAIA MARE , to complete our team, in order to provide IT support services for a global IT&C Company.

    Main responsibilities :

  • To assist end-users in all IT applications and equipment related issues, including mobile devices and printing equipment
  • To configure and troubleshoot all IT equipment, including mobile devices and printing equipment
  • To contribute to specific IT projects (implementation of new IT applications and / or management information systems)
  • To keep contact with the affected end user in order to obtain or provide additional information or updates regarding the current issue.
  • To record all customer interactions into the existing ticketing system
  • To respond to queries, in person, over the phone or email
  • Main IT Technologies used on a daily business :

  • Microsoft Windows client OS (fresh install, troubleshooting),
  • Active Directory (basic),
  • Networking TCP / IP,
  • Mobile devices,
  • Microsoft Office suites (fresh install / troubleshoot),
  • Other commercial or customer specific applications (fresh install / troubleshoot)
  • Ticketing systems.
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