VP, Infrastructure Services
Reporting to the Chief Information Officer (CIO)
Location : London
As a key member of the IT leadership team, this position is responsible for creating and delivering industry leading Infrastructure Services to Finastra’s partner organizations and clients.
This crucial role is accountable, end-to-end, for engineering and operations for all Infrastructure / Data Center services, including : Active Directory, Windows, Linux, Storage, Backup, Monitoring, 24x7 Network Operations Center, Middleware, Database, IT Risk & Controls, Voice / Data Networks and Monitoring teams.
This leader will partner with Strategy & Architecture, Client Delivery Management, End User Services and product colleagues to develop and implement policies, processes, tools, training, and knowledge systems required to meet IT service excellence objectives.
You will be accountable for defining KPIs and creating consumable metrics reporting, identifying trends, driving stability and improvement programs, performing root cause analyses and working across the entire firm to deliver a best-in-class experience.
200 infrastructure engineers and operators across all core Infrastructure technologies, including (but not limited to) : Active Directory / Windows, Unix, Storage, Backup, Middleware, Database, Voice & Data Networks, Monitoring, IT Risk & Controls and 24*7 NOC.
Provide governance and oversight ensuring audit and regulatory compliance.
Required Experience :
Must be able to build consensus amongst partner orgs, influence teams, etc.
The above statements describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions.
If you need assistance or an accommodation due to disability please contact your recruitment partner.