Customer Support Generalist (German Speaker)
Veeam Software
Bucharest, Romania
4 zile în urmă

Responsibilities :

  • Pursue good relationships with other departments to ensure effective communication and timely resolution of issues;
  • Oversees queue of General Inquiry cases in Salesforce;
  • Identify customer needs via email or phone;
  • Knowledge of proper referral workflow;
  • Ensure requests referred to other teams are handled in timely manner, escalating where necessary;
  • Audit and Update CRM records pertaining to customers and accounts where needed;
  • Update manager on Sales Team records that need audited;
  • Communicate with Technical and Licensing team where necessary for referrals;
  • Communicate with Sales and Renewals to ensure timely handling of Refer to Sales requests;
  • Has working knowledge of internal policies and procedures, departments, personal data handling regulations, basic accounting processes, and payroll / HR software;
  • Perform other duties as assigned.
  • Qualifications

    What we expect from you :

  • Fluent German (reading / writing / speaking);
  • Good English (reading / writing / speaking);
  • Excellent verbal and written communication skills;
  • Warm customer service manner;
  • Ability to mitigate customer concerns via phone and email;
  • Dedicated collaborator;
  • Attention to detail and ability to multi-task;
  • Experience with data entry and ticketing systems;
  • Proficiency in MS Office suites;
  • Experience with Salesforce, JIRA, Confluence a plus;
  • Bachelor’s Degree or relevant customer service experience required (A combination of education and experience will be considered.);
  • Previous experience in Customer Service or related field preferred;
  • Experience with Salesforce a plus.
  • Additional Information

  • Benefit from excellent rewards & competitive compensation;
  • Premium private health insurance modules for you and your children;
  • Personal time off plan to reward your loyalty, and additional 24 working hours for volunteering activities;
  • Meal vouchers;
  • Create your own benefits package including access to more than 5000 choices;
  • Grow your career with ongoing training programs, online learning platforms, Bookster, and many other programs helping you to develop your knowledge and skills set;
  • Feel Veeamazing with our wellness program, company-sponsored activities & organized team sports;
  • International environment with culturally diverse atmosphere and exposure to large projects.
  • In addition, when we’ll be back at the office, please include this one too :

  • Enjoy modern facilities & free refreshments like snacks, fruit, and delicious coffee.
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