Job Description : Hello!
Before we get into things further, thank you for taking the time to read our advert and for taking an interest in Micro Focus!
Who We Are
Micro Focus is one of the world’s largest enterprise software providers, delivering the mission-critical software that keeps the digital world running.
We combine pragmatism, discipline, and customer-centric innovation to deliver trusted, proven solutions that customers need in order to succeed in today’s rapidly evolving marketplace.
That is high tech without the drama.
What kind of work would you be doing?
Assist Micro Focus Software Sales and Technical Presales by providing technical expertise for big deal opportunities, during proof-of-concept installations, proof-of-value evaluations, or specialized demonstrations
Assist Professional Services and our Software Partners in their implementation projects by providing solution architecture, sizing and configuration reviews.
Review requirements and design with the customer and implementation team, provide in-depth technical expertise and recommendations following best practices and lessons learned from other customer implementations.
Review and prioritize customer-reported Defects and Enhancement Requests critical for go-live, coordinate with Product Management and R&D team.
Promote opportunities for two-way communication between the customer and various Micro Focus functions, identify opportunities for references and advocacy.
Help customers identify risks to achieving their stated business goals.
Identify areas qualified as customer pain points and propose solutions (documentation, tools, etc.).
Bring back to R&D and the Product Management team the customer feedback and influence future product direction.
Actively participate on internal and external forums and communities, providing advice and best practices.
Promote the DCA suite through writing technical white papers, publishing blogs, or contributing to customer success stories.
What achievements should you have so far?
Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent.
Typically 10+ years experience.
Knowledge and Skills :
Customer-facing role that includes, but is not limited to, issue resolution and escalation management at the technical, business owner, and executive levels
Excellent interpersonal skills and the confidence to be an honest advocate, willing to push back when needed for the best interest of the business and the customer
Excellent verbal and written communication skills.
Passion for working with customers.
Excellent organization and time management skills.
Autonomous in resolving problems without Product team assistance.
Knowledge of data center automation spaces, incl. Micro Focus Server Automation, Data Center Automation (containerized), Database and Middleware Automation.
Cloud platforms : Amazon AWS, Microsoft Azure, OpenStack.
Virtualization & containerization technologies (i.e. Docker, Kubernetes, ).
Linux (RedHat, shell, scripting, config).
Good debugging and troubleshooting skills.
Good networking skills (IP, load balancers, etc.).
Bachelor's degree required, technical degree preferred. Minimum 6-10 years experience
Experience working in a multi-cultural global organization.
Willing to travel in-country and internationally.
What will you get in return?
As well as a meaningful career with the opportunity to really develop and display your skills and ideas, you will also receive support, progression, training and development.
As well as this and your salary, you will also receive an array of competitive benefits and an annual individual and company performance related bonus.
What are you waiting for? We are waiting for you