Be part of us
We are a global IT service provider. With over 4,000 permanent colleagues in more than 50 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries.
DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.
We are looking for an IT Field Service Engineer with some experience in the technical and / or assistance to users at SMEs or multinationals in order to fulfil technical activities and installations on our customer own sites.
Your tasks are
identify, diagnose, and resolve issues in computer hardware and software in systems such as laptops, Desktops, Printers, Mobile devices, Tablets etc.
deal with software portfolio management and product life cycle management
provide general deskside support, imaging / re-imaging PCs and laptops
coordinate with the third party service provider for timely repair of the system under the maintenance agreement warranty, and repairing minor flaws in hardware if not covered under the same
provide assistance in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc.
provide smart hands and eyes support leaded by remote team for network devices and servers
some experience in End User Support of at least 3 years
good command of English
good understanding of Desktop / Laptop / Printer
have familiarity with Windows operating systems and common off the shelf software such as MS office, Email Client
knowledge of application installation & config, image installation & config, Hardware break & fix,
customer / people service skills
have driving license
availability to travel
A secure job in an exponentially growing international company
Taking responsibility of exciting projects with diverse challenges
Wonderful team spirit and a great working atmosphere in a friendly team
Direct and open communication
Very good opportunities for professional and personal further development thanks to our human resources development programme
Mentor programme for an easy start for new employees
Room for your own ideas and suggestions for improvement as well as their quick implementation due to brief decisions making processes