Dispatch IT Tecnhnician - Suceava
Suceava, Romania
3 zile în urmă

Be part of us

We are a global IT service provider. With over 4,000 permanent colleagues in more than 50 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries.

DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

Your Tasks

We are looking for an IT Field Service Engineer with some experience in the technical and / or assistance to users at SMEs or multinationals in order to fulfil technical activities and installations on our customer own sites.

Your tasks are

  • identify, diagnose, and resolve issues in computer hardware and software in systems such as laptops, Desktops, Printers, Mobile devices, Tablets etc.
  • deal with software portfolio management and product life cycle management
  • provide general deskside support, imaging / re-imaging PCs and laptops
  • coordinate with the third party service provider for timely repair of the system under the maintenance agreement warranty, and repairing minor flaws in hardware if not covered under the same
  • provide assistance in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc.
  • provide smart hands and eyes support leaded by remote team for network devices and servers
  • Our Requirements

  • some experience in End User Support of at least 3 years
  • good command of English
  • good understanding of Desktop / Laptop / Printer
  • have familiarity with Windows operating systems and common off the shelf software such as MS office, Email Client
  • knowledge of application installation & config, image installation & config, Hardware break & fix,
  • customer / people service skills

  • have driving license
  • availability to travel
  • Your Benefits

  • A secure job in an exponentially growing international company
  • Taking responsibility of exciting projects with diverse challenges
  • Wonderful team spirit and a great working atmosphere in a friendly team
  • Direct and open communication
  • Very good opportunities for professional and personal further development thanks to our human resources development programme
  • Mentor programme for an easy start for new employees
  • Room for your own ideas and suggestions for improvement as well as their quick implementation due to brief decisions making processes
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