Lead Customer Experience Specialist
Honeywell
3 George Constantinescu,, Upground building, 5th floor (entrance A) District 2, Bucharest, BUCURESTI, 020339, Romania
4 zile în urmă

Join a team recognized for leadership, innovation and diversity

The future is what we make it.

When you join Honeywell, you become a member of our global team ofthinkers, innovators, dreamers and doers who make the things that make thefuture.

That means changing the way wefly, fueling jets in an eco-friendly way, keeping buildings smart and safe andeven making it possible to breathe on Mars.

Working at Honeywell isn’t just about developing cool things. That’s whyall our employees enjoy access to dynamic career opportunities across differentfields and industries.

Are you ready to help us make the future?

Responsibilities :

  • Timely gather all relevant info to accurately respond to all customer queries accurately and on time perform system updates
  • Validation and order entry of customer purchase orders within defined target and quality
  • Ensures timely resolution of all potential roadblocks preventing order processing flowing seamlessly to fulfilment
  • Covers order scheduling according customer specific requirements as well as internal stock availability
  • Set up, document and maintaining the order entry process for assigned customers
  • Backlog Management
  • Supports all customer disputes regarding standard return transactions, defective items, damaged shipments and ensures fast resolution in collaboration with other internal departments
  • Ensures accurate reporting on any physical complaints as per the internal process and monitors closure in line with customer expectation
  • Ensures accurate processing of performance rebates for all major distribution and platinum accounts
  • Acts within defined targets on all financial claims received from customer / Credit and Collection department by validating and performing financial corrections on disputed invoices
  • Qualifications :

  • High School Diploma, or equivalent. Some experience in the field.
  • Technical knowledge specific to (stated field)
  • Good communication skills
  • Good administration skills
  • An ability to take initiative and work with limited direction
  • We offer :

  • A culture that fosters inclusion, diversity and innovation
  • Marketspecific training and ongoing personal development
  • Careergrowth opportunities;
  • Experiencedleaders to support your professional development;
  • Internationalwork environment;
  • If this is your dream role, then we'd love tohear from you.

    We are an equal opportunity employer andvalue diversity at our company. We do not discriminate based on race, religion,color, national origin, gender, sexual orientation, age, marital status,veteran status, or disability status.

    We will ensure that individuals withdisabilities are provided reasonable accommodation to participate in the jobapplication or interview process, to perform crucial job functions, and toreceive other benefits and privileges of employment.

    Please contact us torequest accommodation.

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