As a Cloud at Customer Critical Account Technical Program Manager your primary responsibility is to drive Customer Success through leading a cross divisional team in product delivery and maintenance of Cloud @ Customer infrastructure solutions.
Manage critical accounts, escalation activities, establish priorities, work with delivery teams on execution to plan.
Track and report against goals in a consistent manner.
Identify and implement process improvements to drive success rate.
Identify problem accounts early and institute corrective action to move them successfully through the standard process flow.
Manage exceptions and requests for development resources.
Identify, track and prioritize complex issues and work with teams across Oracle to ensure that issues are resolved in a timely manner.
Communicate required deliverables, schedule dates and process to the delivery teams.
Provide status updates to senior management as required, through the use of dashboards, reports, emails or in person meetings
Create and maintain a positive and efficient working relationship and processes across Oracle entities
Perform retrospectives at end of each successful ‘go live’, identify corrective actions and drive process improvements
Measure and track against defined goals and schedules, help to fine-tune scheduling activities to achieve a predictable delivery schedule and staffing model.
Masters Degree in Information Technology, Computer Software or related field or Bachelor’s Degree and comparable experience in software development, information technology and/or data architecture
Strong understanding of cloud architecture and hybrid on-premises/cloud designs.
Strong technical skills including all aspects of the cloud ecosystem.
Development/Engineering background, including a minimum of 7 years of development experience as a software development, quality assurance engineer or release manager
3+ years complex development project, program or release management or experience
Excellent written and verbal communication skills
Proven experience working in cross-divisional teams
Proven leadership skills
Detailed Description and Job Requirements
Lead a team that acts as the central resource and driving force for the design, process, manufacturing, test, quality and marketing of product(s) as they move from conception to distribution. Organize interdepartmental activities ensuring completion of the project/product on schedule and within budget.
As a member of the product development division, you will analyze and integrate external customer specifications. Suggest and justify product directions and specifications. Specify, design and implement moderate changes to existing software architecture. Build new products and development tools. Build and execute unit tests and unit test plans. Review integration and regression test plans created by QA. Communicate with QA and porting engineering to discuss major changes to functionality.
Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Leading contributor individually and as a team member, providing direction and mentoring to others. BS or MS degree or equivalent experience relevant to functional area. 7 years of software engineering or related experience.
As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).