IT Customer Support with French
Sales Consulting
Bucharest, Romania
3 zile în urmă

Our client is a multinational company specialized in providing management consulting, technological solutions and outsourcing services for businesses, present in more than 56 countries and with over 440.

000 employees worldwide.

Responsibilities :

  • Customer Service agents support end user in day by day operations with specific applications;
  • Receives and assess claim according to defined procedures / routines;
  • Receives and logs all e-mail / web / phone call and ensures proper documentation;
  • Research of required information using available resources, user guides and match complaints with known errors and problems;
  • Support in using application functionalities, identification of possible workaround.
  • Requirements :

  • Fluent in French;
  • Very good command of the English language;
  • PC skills (MS Office Package);
  • Attention to detail;
  • Ability to solve urgent matters and work under pressure.
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