How would you
like to work in IT & Communication ,
toying with cutting edge technologies and enjoying your life? Come closer to #LifeAtOrange .
you from the safety of your home and we’ll prepare you for the challenges of
this period for the time being, our activity is carried out remotely.
What we're looking for
If you are interested in working in a technical IT environment,
eager to apply your experience and skills in IT and technical support and
drive the business forward, then this is the job for you!
Our Customer Technical Support team is responsible for providing
technical solutions and support to our local and international customers, on
the IT solutions delivered by our engineering and professional services teams.
If you want to know more, we invite you for a chat!
What you'll be doing
The Technical Support Specialist performs a wide range of duties
including the following :
for providing the specialized technical support service, level 2, for the
services provided to our clients.
over incidents escalated by the Service Desk team (level 1) through the
ticketing application and focus on problem resolution.
analysis, troubleshooting technical issues to determine the root cause of
and apply the technical solution required to solve the problem as
management in the ticketing application, prioritization according to
the tickets escalation to level 3 for issues that go beyond level 2
Technical Support skills, or to other teams for issues that are not
in the responsibility of Level 2 Technical Support.
communication with support teams involved in incident resolution.
customer communication on the tickets.
customer visits to fixing technical problems that cannot be solved
to client on-boarding process :
for making the necessary documentation needed taking over the service in
support documentation, "Maintenance Manual", and specific
operational procedures for the client / service to be taken in support,
and make this documentation available to all support teams involved.
actively involved in the implementation / installations of the projects
done by the Professional Service team in order to acquire the necessary
knowledge that will be subsequently applied in the area of maintenance
and support of the respective services.
actively in enriching the best practices Knowledge Base.
for Level 3 team for holidays, training, etc.
What you need to know / have
Education and experience :
preferable technical university
experience in a technical support L2 position
good knowledge for Microsoft infrastructure products administration : AD,
Exchange, Windows servers, Domain Controllers
knowledge of Microsoft Office 365 technologies.
good knowledge of networking
of Linux operating systems administration.
knowledge of virtualization technologies (VMware, Microsoft Hyper-V) and
network services (DNS, DHCP, VPN) and technologies (ACLs, web filtering,
administration and troubleshooting experience on :
outlook, teams, excel, word etc)
Microsoft Azure and IntuneSoft Skills :
management and task prioritizations
open and motivated by learning new technologies
What's in it for you
work for a #TopEmployer company.
You could be part of an organization
where great colleagues and team spirit support your professional
and let’s have a remote-talk.