Technical Support Specialist
Orange
Bucharest, Romania
3 zile în urmă

How would you

like to work in IT & Communication ,

toying with cutting edge technologies and enjoying your life? Come closer to #LifeAtOrange .

We’ll recruit

you from the safety of your home and we’ll prepare you for the challenges of

this period for the time being, our activity is carried out remotely.

What we're looking for

If you are interested in working in a technical IT environment,

eager to apply your experience and skills in IT and technical support and

drive the business forward, then this is the job for you!

Our Customer Technical Support team is responsible for providing

technical solutions and support to our local and international customers, on

the IT solutions delivered by our engineering and professional services teams.

If you want to know more, we invite you for a chat!

What you'll be doing

The Technical Support Specialist performs a wide range of duties

including the following :

  • Responsible
  • for providing the specialized technical support service, level 2, for the

    services provided to our clients.

  • take
  • over incidents escalated by the Service Desk team (level 1) through the

    ticketing application and focus on problem resolution.

  • Incident
  • analysis, troubleshooting technical issues to determine the root cause of

  • Identify
  • and apply the technical solution required to solve the problem as

  • Incident
  • management in the ticketing application, prioritization according to

  • Managing
  • the tickets escalation to level 3 for issues that go beyond level 2

    Technical Support skills, or to other teams for issues that are not

    in the responsibility of Level 2 Technical Support.

  • Managing
  • communication with support teams involved in incident resolution.

  • Managing
  • customer communication on the tickets.

  • Making
  • customer visits to fixing technical problems that cannot be solved

  • Participate
  • to client on-boarding process :

  • Responsible
  • for making the necessary documentation needed taking over the service in

  • Build
  • support documentation, "Maintenance Manual", and specific

    operational procedures for the client / service to be taken in support,

    and make this documentation available to all support teams involved.

    actively involved in the implementation / installations of the projects

    done by the Professional Service team in order to acquire the necessary

    knowledge that will be subsequently applied in the area of maintenance

    and support of the respective services.

  • Participates
  • actively in enriching the best practices Knowledge Base.

  • Backup
  • for Level 3 team for holidays, training, etc.

    What you need to know / have

    Education and experience :

  • Engineering,
  • preferable technical university

  • Previous
  • experience in a technical support L2 position

  • Very
  • good knowledge for Microsoft infrastructure products administration : AD,

    Exchange, Windows servers, Domain Controllers

  • Good
  • knowledge of Microsoft Office 365 technologies.

  • Very
  • good knowledge of networking

  • Knowledge
  • of Linux operating systems administration.

  • Basic
  • knowledge of virtualization technologies (VMware, Microsoft Hyper-V) and

    network services (DNS, DHCP, VPN) and technologies (ACLs, web filtering,

    routing, etc)

  • Good knowledge of
  • administration and troubleshooting experience on :

  • Windows server
  • Windows OS
  • Microsoft office products
  • outlook, teams, excel, word etc)

  • Good knowledge of
  • Microsoft Azure and Intune

    Soft Skills :
  • Team
  • Time
  • management and task prioritizations

  • Always
  • open and motivated by learning new technologies

    What's in it for you

  • Performance Bonuses based on your results & the company’s;
  • Loyalty Bonuses, if you extend your stay;
  • Electronic Meal Tickets - as you imagine;
  • Medical & Life insurance for you - facilities for your family, too;
  • WFH & Flexible hour;
  • Professional GSM subscription;
  • Personal GSM subscription, also because we believe in communication! ;
  • Special grants on Smartphones & devices; discounts for Orange products & services;
  • Development Platforms - Orange Learning, Trainings, Career Counselling, Coaching & Career plan mentoring;
  • Wellbeing Programs we support your Zen & more!
  • Come

    work for a #TopEmployer company.

    You could be part of an organization

    where great colleagues and team spirit support your professional

    Apply

    and let’s have a remote-talk.

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