Quality Assurance Associate with Spanish
Wipro Limited
Bucharest, RO
4 zile în urmă

Responsibilities :

  • Carry out the detailed assessment of contacts / conversation that are resolved.
  • Assess if the business and compliance requirements are followed as per the SOP / guidelines.
  • Identify the gap and share / update constructive feedback.
  • Execution on daily deliverables and detailed instructions provided on new assignments.
  • Decisions made are to keep in mind, not to impact on the team / self-efficiency.
  • Individual contributor as a part of a team, with a focused scope of work.
  • Provide clear and crisp understanding of errors made.
  • Requirements :

  • Freshers or 6 months experience in any Quality Review process
  • Advanced level of English and Spanish
  • Good working knowledge of computer
  • MS-Office (Google sheets will be an added Advantage)
  • Attention to details and a results driven approach is a must
  • Ability to work well under pressure
  • Client oriented, flexible, patient
  • Excellent written communication skills
  • Good organizational skills
  • For Experience candidates
  • Excellent verbal & written communication & presentation skillsGood client management skills with eye for detailing, proactively identifying gaps in processes and flag it to internal leadership & client as appropriateGood Interpersonal & people management skills with good problem solving approachGood analytical skills for MIS, number crunching & reporting to internal & external customersAbility to exercise managerial judgment and perform as a mentor.
  • Ability to multi task multiple activities by effective delegation and monitoringDemonstrated Customer Service Skills

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