AI and IoT Support Engineer
Microsoft
Bucharest, Bucharest, Romania
5 zile în urmă

This is a Developer Support position supporting Microsoft’s developer customers. This position involves frequent coding and debugging / troubleshooting.

It encompasses a range of on-prem and cloud technologies from Azure IoT to Artificial Intelligence / Cognitive Services supporting multiple platforms (Windows, Linux, Android etc) and multiple languages (C, C#, Java, Node.

js, Python etc). Developer Support Engineers are passionate about technology and helping others. They must be highly observant and skilled in detection in order to identify and resolve issues.

This requires empathy, outstanding logic skills, excellent communication skills, the ability to think differently and a genuine desire to help people do their best.

Responsibilities

Anyone who are interesting with cutting edge AI & IoT technology will be well welcome to apply this position.

Roles and Responsibilities

  • Work with a broad range of customers from small development shops and independent software vendors (ISVs) to Fortune 500 companies.
  • Provide accurate information, and help resolve the most technically challenging, critical and highest impact problems for developers regarding their Microsoft systems software.
  • Communicate with developer customers through a number of channels including telephone, email, public and private forums, and the Internet.
  • Identify and report both software bugs and customer suggestions.
  • Act as a liaison to internal development organizations, representing the voice of the customer and advocating for product improvements to alleviate customer pain.
  • Help teams across developer organizations monitor new incoming cases and meet SLA for critical cases and ensure transitions to appropriate teams
  • Qualifications

    The ideal candidate will have a BS or MS Degree in computer science, or the equivalent in work experience. 3+ years of experience in software development using C, C# and / or Java and RESTful API is preferred.

    Required Skills

  • Basic troubleshooting, debugging, and problem-solving skills
  • Experienced C / C++, C# or Java coding skills
  • RESTful API programming skills
  • Windows or Linux Driver Development
  • Excellent communication skills with both written and spoken English
  • Ability to work well in a highly collaborative team environment
  • Effective learning skills
  • Customer service skills
  • Nice to have skills

  • C#, Python and / or Java coding skills
  • Azure / AWS cloud development expertise
  • Experience in dealing with and driving complex system debugs and root cause analysis for technical issues.
  • Experience with Linux and Linux development
  • Experience with Windows and Windows development
  • Scripting development (VB Script, JavaScript, Node.js)
  • Experience working with REST APIs
  • Experience in writing low level drivers
  • Experience with microprocessor architectures / debugging
  • Analyzing Network & Fiddler traces
  • Experience using Git
  • Knowledge of TLS protocols
  • Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

    We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and / or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

    Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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