Support and DevOps Engineer
Geomant S.R.L.
Romania
14 zile în urmă
source : EJOBS GROUP

Skills and experience :

  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • Good understanding of computer systems, network systems and voice over IP solutions
  • Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others
  • Result-oriented and good diagnostic skills
  • Efficient time management and team player
  • Quick learner, dynamic and energetic
  • Nice to have :

  • Bachelor’s degree in Telecommunications, Information Technology, Computer Science or another relevant field is preferable, but not essential
  • Additional certifications in Avaya, Microsoft, Linux, Cisco is desirable
  • One year work experience in similar job is a plus
  • Descrierea jobului

    This position will be responsible to provide level 1 and 2 support for all software and hardware devices which are under support contract.

    Main focus will be on Avaya equipment and software, covering basic troubleshooting and configuration.

    Job responsibilities :

  • Ensure technical support for all software and hardware devices which need support
  • Level 1 and 2 support for Avaya equipment and software
  • Add / Configure : agents, stations, call routing
  • Add / Configure : call vectoring, VDN’s, skill groups
  • System performance monitoring including voice equipment and patches
  • Apply backup procedures for all software and hardware devices under contract
  • On-call Support, in rotation with other colleagues
  • Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software
  • Take ownership and responsibility of an issue from the beginning to a successful resolution
  • Communicate and interact efficiently and in a proactive manner with a wide range of internal and external customers with different technical backgrounds and knowledge
  • Follow up with clients to ensure their systems are fully functional after troubleshooting
  • Advantages :

  • Attractive salary package tailored to the employee’s expertise level, including various benefits
  • Challenging work environment in which you will work with major telecommunications providers
  • Opportunities to continuously improve your knowledge through workshops, trainings and courses
  • Multiple opportunities for carrier advancement
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