HCM Enablement Manager
Oracle
IAŞI, Romania
‎în urmă cu 16 ore

Drive maximum adoption of Oracle solution and identify / drive product expansion opportunities via high value relationship with the client.

Work with medium sized clients to develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues / replenish / renews contract with Oracle.

Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle's internal operations.

Identify product expansion / up sell opportunities. Responsible for sharing information across the CSM team via defined methods.

Job duties are varied and complex utilizing independent judgment. 5 to 7 years of professional experience. Demonstrated experience in implementation or client facing relationship experience.

Understanding of various technical architectures and operating systems. Industry experience is desired.

Responsibilities

Reporting to the EMEA SaaS Customer Success Director Strategic Programs and Enablement, you will be leading the rolling out and execution of product and functional enablement activities for the Customer Success Management organization.

Additionally, you will be collaborating with Customer Success to drive proactive initiatives on accounts at risk, nourish green customers and ensure customer retention.

Overview :

Oracle's EMEA SaaS Customer Success organization enables our customers to achieve the highest business value and profit from their investment in Oracle Cloud.

We engage experts with our customers to provide them with the right advice and service to support them with their cloud business.

The SaaS Customer Success organization is fast growing and is key to Oracle Business. If you like working in a fast paced environment where you have the opportunity to embrace innovation and develop your creativity, join us!

Essential Duties & Responsibilities :

  • Drive enablement activities to increase CSMs product and functional knowledge including the understanding of sales plays (industry and solution focus) for the product assigned.
  • Drive the creation of enablement material and expert led skill up sessions to the CSM organization.
  • Is responsible to create the product learning plans for CSMs and the delivery of accreditations for the teams on a regular basis.
  • Responsible to lead the product community to cascade knowledge and gather feedback on the product and its risks.
  • Responsible to share best practises with the CS teams and drive a consistent governance model with CSM management, Development, Sales strategy and Consulting.
  • Proactively drive risk management initiatives and risk advisory services to CSM Management and co-ordinate cross LOB’s resources.
  • Represent Customer Success to Development and Sales Strategy teams.
  • Align with the overall Enablement team to ensure consistent deliverables and quality.
  • Skills :

  • 5+ year experience working in the field of the HCM solutions
  • CSM field, Pre Sales or Consulting experience as desirable
  • Proven experience in creating and delivering educational content of many kinds, including video, written, and virtual training
  • Able to manage and influence without authority and in a matrix organization
  • Leadership and project management skills
  • Excellent Communication skills (both written and oral)
  • Strong Programme management skills
  • Possess excellent the ability to manage multiple complex priorities in parallel
  • Qualifications :

  • Bachelor’s degree or equivalent experience in computer science, business, or related field (Masters preferred).
  • Fluency in spoken and written English, at the level of delivering webinars and in class trainings, desirable additional language skills in other European Languages.
  • About Us

    Diversity and Inclusion : An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in.

    Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

    In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

    Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability.

    The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more.

    We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

    At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities.

    We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles.

    to perform crucial job functions. That’s why we’re committed to creating a workforce where all individuals can do their best work.

    It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before. Disclaimer : Oracle is an Equal Employment Opportunity Employer

  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law.
  • Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

  • Which includes being a United States Affirmative Action Employer
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