Service Manager IT Processes and Platforms
NXP Semiconductors
‎în urmă cu 3 ore

NXP Semiconductors N.V. (NASDAQ : NXPI) enables secure connections and infrastructure for a smarter world, advancing solutions that make lives easier, better, and safer.

As the world leader in secure connectivity solutions for embedded applications, NXP is driving innovation in the automotive, industrial & IoT, mobile, and communication infrastructure markets.

Built on more than 60 years of combined experience and expertise, the company has over 29,000 employees in more than 30 countries and posted revenue of $8.88 billion in 2019.

Ready to join the future of innovation in IT at NXP?

Become part of the startup of a dynamic team that is leading NXP on a digital transformation journey. Your role is to be an ambassador for the Agile and DevOps way of working within our global NXP organization.

There is a lot of room for new ideas and innovations and you will be supported to have a continuous focus on development, coaching and creating a supportive environment for your team.

As Service Manager IT Processes and Platform you will be responsible for leading the (outsourced) team that takes care of the global IT service delivery processes.

Your responsibilities

The Service Manager is responsible for leading the (outsourced) team that takes care of the global IT service delivery processes.

Manage the service delivery of the operational teams

Keep a close relationship with internal stakeholders across IT.

Execute the strategy and oversee and manage the (re)design and implementation of the change and configuration management processes.

Ensure effective communications and coordination of problem-solving efforts between support teams and internal stakeholders.

Take end to end responsibility and drives all involved teams in escalation situation.

Ensure SLA compliance for the configuration and change management processes.

The scope of this role may change over time. At this moment there is a strong focus on improving the configuration management process, the quality of the CMDB, automation and to determine the impact of cloud migration on the change and configuration management processes.

Your team

NXP IT is well recognized as a modern IT organization with a DevOps ways of working. We are a diversified team with high energy, an open collaboration environment and eagerness for continuous improvement.

Your profile

To be successful in this role you have :

Excellent interpersonal skills especially communication and presentation skills.

A proven track record of collaborative working across service lines and cross delivery units.

Demonstrated knowledge, experience and excellence within the specific area of Service Management.

The capability to build long-term relationships with internal colleagues.

Excellent communication skills (written and oral)

The ability to work independently and take decisions where necessary.

Furthermore, you are :

Enthusiastic, pragmatic and self-managing.

Able to direct, support and mentor team members.

Able to direct, support and advise all levels of customer up to and including the sponsor.

Able to plan, execute and monitor process delivery.

Creating Secure Connections and Infrastructure for a Smarter World

NXP Semiconductors N.V. (NASDAQ : NXPI) makes products and environments safer, more sustainable, and more secure with innovative connectivity and edge processing solutions for a smarter world.

We are in the business of better. Not just better technologies, but better innovations to improve society. As the world leader in secure connectivity and processing solutions for embedded applications, NXP is solving the world’s most complex technology challenges to accelerate business innovation, enhance how we work, and advance how we live.

Ready to create a smarter world? Visit our career website and follow us on social : LinkedIn, Facebook and Twitter.

What can you expect

Contract : This is a fulltime position with a permanent contract

Compensation : Besides a good salary, you will be eligible for our bonus plan and receive lunch vouchers, a number of vacation days based on seniority and the possibility to buy company shares with a 15% discount.

We also have flexible work hours and a work from home policy.

Development opportunities : We believe that a key component to growing our business is to develop our people. To enable you to grow your career at NXP, we offer online and offline learning opportunities to help you develop some of your core and professional skills.

Our office : We are based in one of the high tech hubs in Bucharest with easy access to public transport and restaurants and parks close by.

We have many relaxation areas on-site, including a little library where you can borrow books, sofas to relax in a quiet place and a cafeteria and restaurant in our common area.

Hiring process : Applying only takes a minute! Fill in the online application and share your CV with us. After a positive screening based on your CV you will have an initial phone or video conversation with our Talent Acquisition Consultant followed by several business interviews.

Here are some useful tips to help you prepare.

And more : Life at NXP is more than work alone. We like to start our day with a free coffee and chat with a colleague and on Thursdays we have fresh fruits for all employees.

Join us at one of the many social activities that are organized by and for employees such as our Christmas parties, our employee children’s party and food fairs.

Or help us give back to society by donating blood or collecting clothes and food for children in need.

What’s next

If you’re excited about this opportunity, we kindly invite you to apply!

If you have any questions, we are happy to answer them. Please contact

Ghitulescu Madalina, Talent Acquisition Specialist at madalinageorgiana.ghitulescu

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