Budget Specialist (Italian)
Bucharest, Bucuresti, ROM
5 zile în urmă

Job Summary :

To investigate and solve complex client queries, issues and requests on Budget ADP applications


  • Guarantee monthly General Ledger data loading into the Budget & Labor Costs system
  • Balancing the values between G&L & Costs
  • Identifying discrepancies and inform the front end team
  • Producing final reporting to be delivered to the customer
  • Resolving complex client queries, issues and requests to client satisfaction
  • Ensure that product knowledge is kept up to date.
  • Identifying and implementing service and process improvements
  • Communicate thru CRM with clients to ensure full and joint understanding of the query, issue or request; to keep the client updated on progress and ensure resolution fully meets their needs
  • Take accountability for the successful resolution of complex and escalated client queries, issues and requests within the agreed timeframe and to the right standard
  • Use the relevant systems (such as CRM, telephony ) to log, update and track client requests through to satisfactory resolution.
  • Contribute to root cause analysis and implementing solutions to prevent reoccurrence of client queries, issues and requests
  • Actively managing own knowledge and skills to meet task productivity and quality standards
  • Coaching colleagues to gain product and process knowledge
  • Identifying service, process and product improvements
  • Perform other duties as required and as business dictates.
  • Supervisory Responsibilities :

  • Will be expected to work under own initiative for day to day tasks in line with overall management guidance.
  • Reports to the Budget Manager and has no direct supervisory responsibilities but will be expected to manage project resources.
  • Reports & Performance Metrics

    Payroll on time delivery

    Training :

    Specific on job training

    Leadership Expectations

  • Will be expected to work under own initiative for day-to-day tasks in line with Monthly Calendar of the Activities
  • Responsible for the activities assigned
  • Business Leadership : Creates and articulates a vision and inspires others to action. (Strategy and Planning- Results Accountability)
  • People Leadership : Focuses on Impactful Communication and Relationship Building to develop internal and external relationships required for success.
  • Market Leadership : Drives a performance based culture that engages associates to achieve excellence (Client focus - Outside in Perspective Bias for grow).
  • Knowledge and Skill Requirements :

  • Microsoft Office (including Advanced Excel)
  • Highest degree of ADP's application knowledge, consistently achieving productivity and quality benchmarks for all skill elements
  • Strong data importing, extraction and report writing skills
  • Budgeting processes (Budget, Forecast) knowledge
  • Accounting and Labor cost linked to Payroll matters appreciated
  • Excellent customer service skills
  • Must be able to demonstrate the competencies as detailed in the Leadership Expectations for Individual Contributors
  • Education and experience :

  • Italian language mandatory
  • English appreciated
  • Strong customer service experience
  • Accounting & Budgeting Consulting experience preferred
  • Payroll experience appreciated
  • Explore our COVID-19 page https : / / to understand how ADP is approaching safety, travel, the hiring interview process, and more.

    Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP : ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve.

    Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability.

    We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

    Ethics at ADP : ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws.

    We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.

    Click https : / / to learn more about ADP’s culture and our full set of values.

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