ServiceNow Analyst
ITDS
Iasi, Romania
6 zile în urmă
source : Just Join IT

ServiceNow (regular)

Do you love to cooperate with different teams and make others teams life better? Then this is your chance!

Possibility to work 100 % remotely

You will support our Global Operations Management (GOM) function, and collaborate with colleagues from Data Governance, Report & Analytics, IT Service Management, Global Service Desk, Global Operations Center, Infrastructure / Application Management, and Suppliers to define, analyse, implement, and sustain improvements to enable the delivery of quality IT services throughout the organization.

Your key responsibilities :

  • Defining, measuring and systematically analysing opportunities to drive and implement process improvements and technical solutions;
  • derived efforts may include process re-engineering, solution architecture / design, project initiation, and / or project management.

  • Identifying opportunities and engaging other support organizations to create or improve processes and tools to meet identified needs.
  • Performing and / or leading analysis, re-engineering, and work process improvement activities for IT Configuration Management / CMDB & Discovery, including assessments, research, leading practice identification, solution design, taxonomy modelling, construction, implementation, documentation, and performance metrics.
  • Presenting and articulating process improvement and automation opportunities and results based upon analysis, including requests for investment to senior management.
  • Defining and documenting policies, standards, procedures, workflow, job aids, training, knowledge articles, and other supporting documentation.
  • Marketing and increasing awareness of Data Governance leading practices.
  • Designing and developing an appropriate measurement framework including dashboards, scorecards, and productivity reporting.
  • Partnering with ServiceNow Engineering function to enable the automation of processes.
  • The ideal candidate has :

  • Proficiency with ServiceNow CMDB, Common Service Data Model (CSDM), ServiceNow Discovery, and ServiceNow IT Service Management (ITSM)
  • MSc Degree or BSc Degree or equivalent with relevant experience in Computer Science, Computer Science Engineering, Math, or equivalent experience
  • Minimum 3 years of applied work experience
  • ITIL Foundation level certification or demonstrated understanding and ability to effectively use the various components of ITIL
  • Project management experience with strong planning skills and the ability to motivate others and achieve results
  • Excellent skills using IT applications to organize and analyse data
  • Excellent facilitation and consultation skills including experience with outsourced service providers
  • Demonstrated ability to interact and communicate with various IT teams
  • Ability to multi-task and keep multiple responsibilities moving forward simultaneously
  • Ability to negotiate and orchestrate solutions through multiple resources
  • Strong process orientation with strong attention to details
  • Strong analytical and problem-solving skills
  • Familiarity with infrastructure services (i.e., compute, storage, databases), network services, and cloud services (i.e.
  • AWS and Microsoft Azure)

    It is a strong plus if you have :

  • Proficiency with ServiceNow Reporting, ServiceNow Data Certification, ServiceNow IT Asset Management, ServiceNow Knowledge Management, and Now Platform capabilities
  • ITIL Specialist or ITIL Strategist certification
  • Experience with System Development Life Cycle (SDLC) processes and procedures
  • Experience with software testing, Micro Focus ALM / Quality Center (formerly HP Application Lifecycle Management), and Good Documentation Practices
  • We offer you :

    ITDS Business Consultants is involved in many various, innovative and professional IT projects for international companies in the financial industry in Europe.

    We offer an environment for professional, ambitious, and driven people.

    The offer includes :

  • Stable and long-term cooperation with very good conditions
  • Enhance your skills and develop your expertise in the financial industry
  • Work on the most strategic projects available in the market
  • Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years
  • Participate in Social Events, training, and work in an international environment
  • Access to attractive Medical Package
  • Access to Multisport Program
  • Access to Pluralsight
  • Flexible hours & remote work
  • Raportați această lucrare
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