Your day to day :
VOIS IT is an internal organization accountable for IT Service for all VOIS centers. The broad scope covers services that are delivered by the VOIS IT team directly, by the TSSC teams or by other external teams.
IT Service Delivery Manager is the single point of interface between the VOIS ITSM organization and the internal business partner and external 3rd party responsible for service operations.
SDM is responsible for ITSM BAU Operations (ensuring the service is delivered as per agreed SLAs and KPIs) and for the financial governance of the provided service.
With these activities you will have a great impact on our business :
With these values and skills you are a great candidate :
Core competencies, knowledge and experience :
Account management / business development
Service management
Customer relationship management
Internal / external stakeholders management
Financial governance
Soft skills :
Communication Skills strong interpersonal skills, ease in communication
Teamwork ability to work in a competitive environment and provide all the support required to other colleagues
Detail-Oriented analytical skills and focus on best-fit solutions to service delivery issues
Must have technical / professional qualifications
Education : Bachelor Degree; IT or Telecommunication background would be a plus
5+ experience in IT Services (preferable in Telecommunication industry)
5+ leadership experience with globally distributed teams
Must have the ability to grow business
Customer relationship management
Ability to establish mutual trusting and professional relationship
Rigor and reliability in the follow up and implementation of actions
Financial governance experience
Sounds like the perfect job? We’ve got even more to offer :
Work from Home You can get to work remotely
Medical and dental services
Life insurance
Dedicated employee phone subscription
Special discounts for gyms and retailers
Annual Company Bonus
Ongoing Education
You get to work with tried and trusted web-technology
Getting in on the ground floor of an technology changing company
Flexible Vacation
The future is
