IT Service Delivery Manager
Vodafone
Bucuresti, ROU
5 zile în urmă

Your day to day :

VOIS IT is an internal organization accountable for IT Service for all VOIS centers. The broad scope covers services that are delivered by the VOIS IT team directly, by the TSSC teams or by other external teams.

IT Service Delivery Manager is the single point of interface between the VOIS ITSM organization and the internal business partner and external 3rd party responsible for service operations.

SDM is responsible for ITSM BAU Operations (ensuring the service is delivered as per agreed SLAs and KPIs) and for the financial governance of the provided service.

With these activities you will have a great impact on our business :

With these values and skills you are a great candidate :

Core competencies, knowledge and experience :

  • Account management / business development
  • Service management
  • Customer relationship management
  • Internal / external stakeholders management
  • Financial governance
  • Soft skills :

  • Communication Skills strong interpersonal skills, ease in communication
  • Teamwork ability to work in a competitive environment and provide all the support required to other colleagues
  • Detail-Oriented analytical skills and focus on best-fit solutions to service delivery issues
  • Must have technical / professional qualifications

  • Education : Bachelor Degree; IT or Telecommunication background would be a plus
  • 5+ experience in IT Services (preferable in Telecommunication industry)
  • 5+ leadership experience with globally distributed teams
  • Must have the ability to grow business
  • Customer relationship management
  • Ability to establish mutual trusting and professional relationship
  • Rigor and reliability in the follow up and implementation of actions
  • Financial governance experience
  • Sounds like the perfect job? We’ve got even more to offer :

  • Work from Home You can get to work remotely
  • Medical and dental services
  • Life insurance
  • Dedicated employee phone subscription
  • Special discounts for gyms and retailers
  • Annual Company Bonus
  • Ongoing Education
  • You get to work with tried and trusted web-technology
  • Getting in on the ground floor of an technology changing company
  • Flexible Vacation
  • The future is

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