Senior Service Owner ServiceNow with PM skills
Siemens Energy
Bucuresti, Bucuresti, Romania
3 zile în urmă

LET’S TALK ABOUTYOU Yourprofile Multi-year experience in management of IT projects or IT programs* Multi-year experience in defining, implementing, operating and managingmid- to large IT-services for business applications, ideally in global settings* Profound knowledge of ITIL processes and their implementation in servicemanagement / ticketing solution, like ServiceNow or Remedy* Ideally good knowledge of ServiceNow implementation for IT serviceprocesses or the HR related modules of ServiceNow : Service Delivery , EmployeeService Center , Service Portal * Good knowledge of state-of-the-art HR applications like Workday orAvature is a plus* Ideally good knowledge of IT compliance & IT assurance (ITGC)* Highly customer focused attitude to work with great emphasis on positiveoutcomes - "Delighting the customer"* Intercultural & global exposure, communicate fluently in English(CIBA 4)* Experience communicating at all levels of management and managingconflict and change* Experience in Agile Methodology Briefdescription : *As a trusted partner of the SE Human Resources function, SE IT embarkedon an exciting journey to setup an excellent Business Process Outsourcing (BPO)model as a cornerstone for the HR transformation : to create a future-oriented HRfunction with strategic focus, global quality, digital scaling and enrichedhuman roles.

Our responsibility as IT is the implementation and operations of a comprehensiveglobal HR IT landscape from the scratch, in accordance with the transition ofcurrent HR shared service provider to the new provider.

This exciting journey providesunique opportunities to further develop, or build up, expertise and knowledge ofIT project management and IT service ownership for HR cloud applications inmany areas.

In addition, deep insights into HR transformation can be gained.One of the key elements of the future IT landscape for HR will be an EmployeeExperience Layer realized in ServiceNow.

It will serve as the one-stop-shop forall employees and managers of Siemens Energy, providing support on a globalscale for all HR related topics.

We are looking for a strong, experienced professional eager to join usin this exciting new challenge as the owner and manager of all IT relatedaspects and topics during implementing and operations of the HR EmployeeExperience Layer.

  • Your responsibilities As a *projectlead* for our implementation project, you will ensure, that all neededfunctions are available when needed.
  • After the implementation project, you will,as *owner of the IT service,* define,improve, communicate and implement end-to-end IT service management processes,based on ITIL best practices.

    In alignment with the service providers and the businesskey stakeholders you ensure a smooth operation and demand driven development ofthe IT services.

    Your responsibility covers the following areas : * You will setupand drive the implementation project for HR Employee Experience layer in ServiceNow.

    You will be responsible for *all aspectsof project management* : planning and aligning the project approach and time plan with all relevantstakeholders, create budget and resource planning, define and assign workpackages, monitor and steer the progress of the project and ensure statusreporting according to aligned principles* You will define& implement the IT service for HR Employee Experience layer in all aspects,for example : Service level agreements, budgeting & financial controlling,procurement of IT assets or services, implementation of relevant ITILprocesses, provider-contract-SLA management for *fully outsourced IT services*, demand management and requirementengineering* You bringall involved parties together : Application providers, IT architects, businessexperts and BPO provider to ensure common understanding and alignment, whileremaining focused on the core project goals and agreed service levels Youropportunities for personal growth The opportunity to engage in an exciting environment on challengingprojects* Strong professional support and working with colleagues around the world* Professional development opportunities within the company* To be part of a growing function with a dynamic, informal and inspiringworking environment in a position that entails a large responsibility*LET’S TALKABOUT US*"Let’s maketomorrow different today" is our genuine commitment at *Siemens Energy* toall customers and employees on the way to a sustainable future.

    In our *Business Functions* we enable our organization to reach theirtargets by providing best-in class services and solutions in the areas of IT,HR, Finance, Real Estate, Strategy & Technology and more.

    MORE INSIGHTS*Be Energized. Be you.Lucky for us, we are not all the same.Through diversity we generate power. We run on inclusion and compassion.

    Ourcombined creative energy is fueled by at least 130 nationalities. SiemensEnergy celebrates character no matter what ethnic background, gender, age,religion, identity, or disability.

    We energize society. All of society. Jobs &Careers : * https : / / / global / en / company / jobs.

    html (https : / / / global / en / company / jobs.html)#LI-GK1*Organization : * Information Technology*Company : * Siemens Energy S.

    r.l.*Experience Level : * Experienced Professional*Job Type : * Full-time

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