Order Management - Senior Process Associate - German
Napoca, Cluj, Romania
1 zi în urmă

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands and we have fun doing it.

Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it.

Come, transform with us.

Inviting applications for the role of Order Management with German!

Booking of Incoming Payments and allocating them to the invoices received

Investigating and identifying details for the amounts received

Ensure timely contacts with clients via email / phone / fax for collection purposes

Reporting periodical / on the spot regarding the activity process indicators

Maintaining customer master data (new customer set up / changes, etc)

Ensure order analysis and release in accordance with client’s requirements and cut off hours

Perform customer account reconciliation

Follow up on accounts and on disputed items

Support ad hoc requests from Business group and local units

Provide required monthly reports

Assist the Assistant Manager to prepare and submit reports to the customer as applicable

SOP creation and updating

Deliver the required data for audit purposes

Making the accounting process controls established through the internal policies (SOX)

Provide support to Assistant Manager for credit control activities as the need arises

Ensure meaningful metrics are met and service is delivered to end users as expected

Daily usage of client’s tools for the assigned activities

  • Training other team members regarding the daily tasks whenever necessary and requested by the manager;
  • Updating the working procedures periodically;
  • Maintain and develop relationships with relevant markets and client serviced by team and all major customers within those markets as appropriate;
  • See opportunities for continuous process improvement and innovative solutions and communicate to direct manager;
  • Qualifications we seek in you!

    Minimum qualifications

    Very good knowledge of Language German, min B2.

    Relevant Order to Cash experience represents an advantage

    Work experience with and ERP system represents an advantage

    Highschool graduate

    University student / graduate (Economic studies, represents an advantage)

    What can we offer?

  • Attractive salary;
  • Stable job offers - employment contract

    Work in a multicultural and diverse environment with employees from over 30 countries

    Genpact supports professional tranings and great career development opportunities

    Free access to our award-winning learning platform

    Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

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