Senior Infrastructure Engineer - Oracle
Endava
Iasi, Romania
2 zile în urmă
source : Just Join IT

Oracle (advanced)

Oracle WebLogic (advanced)

RESPONSIBILITIES

We are looking for Senior Infrastructure Engineer responsible for providing middleware engineering support for a wide range of middleware products, including 3rd line BAU support for production and pre-production environments

Middleware support responsibilities include installation, configuration, maintenance and live support of middleware services hosted on Linux and Microsoft operating systems in a highly virtualised environment and subject to strict change management and Service Level Agreements

The successful candidate will also be responsible for providing technical expertise within the following technologies :

  • Oracle Weblogic
  • Oracle Fusion products such as ORMB, Document store, ODI
  • Responsibilites

  • 3rd line support for all services under the responsibility of client’s middleware team, within the production and pre-production environments
  • Rapid response to production and pre-production incidents raised to middleware by the client’s command centre, in accordance with agreed service operating model standards
  • Provide incident fault diagnosis and resolution, engaging other client’s support teams as required
  • Delivery of middleware support services to agreed service level and operational level agreements
  • Proactive management of the client’s middleware environments and recommendation of measures to improve service delivery
  • Ongoing evaluation of client’s middleware services to identify potential issues such as capacity, performance, resource, process, patching, security, vulnerability plus mitigation actions required
  • Escalation of critical issues in accordance with designated processes and procedures
  • Contribute to ongoing middleware service improvements and promote knowledge sharing within the team to ensure consistent levels of support from all team members across the full middleware product set
  • Produce and maintain relevant technical and operational middleware documentation for production and pre-production environments
  • Provide full and effective cover for other members of the team as required during absence
  • Raising and co-ordination of change requests including representation to change management and the client’s change advisory board as required
  • Execution of changes to the production and pre-production environments under authorised and controlled change requests
  • Participate in middleware on-call rota to provide out-of-hours support
  • Participate in discretionary projects / engineering tasks as requested by line management
  • Ensure that client’s security policies and guidelines are adhered to for all middleware services
  • Interface and maintain relations with other client’s teams, including application support and business teams
  • Maintain excellent and effective working relationships with other teams, to ensure high standards of service during multi-team support activities and incidents
  • Participate in the shaping and continuous improvement of the middleware support team with minimal or no supervision to ensure systems are reliable and fit for purpose
  • QUALIFICATIONS AND EXPERIENCE

  • 4+ years of experience supporting Oracle Fusion Middleware products including :
  • Oracle Weblogic (including Coherence & OHS)
  • Oracle Revenue Management & Billing (ORMB)
  • Oracle Documaker
  • Oracle WebCenter
  • Oracle OBIEE
  • Oracle Enterprise Manager
  • Expert knowledge of implementing solutions using Fusion Middleware products
  • Expert knowledge of JAVA / J2EE
  • Strong analytical skills coupled with a methodical approach to fault investigation and resolution
  • Service management ethos and disciplined approach to management of support tasks
  • Strong interpersonal skills, demonstrating a variety of influencing styles to enable effective completion of tasks both individually and within groups.
  • Builds sustainable relationships with colleagues and key individuals in the business and IT team from executive management through to technical levels.
  • Shows a desire to take the initiative, moving issues forward with clarity. Demonstrates an ability to think outside the box’ while defining solutions in a workable form.
  • Excellent Communications skills, written and spoken
  • Ability to communicate to a wide audience of professionals
  • Builds trust, willing to express opinions in debates, buy into decisions showing commitment and accountability.
  • Team player that promotes a collaborative work environment but at the same time is not afraid to positively challenge viewpoints in a constructive manner to achieve best results for the program
  • Experience of working in an onshore / offshore model
  • Proficient with Unix RedHat Enterprise Linux 5 and 6 or Oracle Enterprise Linux
  • Highly motivated, self starter and mentor to team members.
  • Strong work ethic pride in professionalism, responsibility and highly proactive
  • Ability to work individually as well as in a team within an onshore / offshore model
  • Flexible and Adaptable
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