Respond to requests from customers received from the Front Sales Office
Using technical information and service rates, produce simple / routine sales quotations (using templates) for repairs, education and engineering services.
Update all quotation systems and ensure follow up is done for quotations sent.
Take ownership for customer orders received against quotations and verify them for accuracy.
Enter orders into the sales order processing systems ensuring all data is checked and accurate.
Take ownership for factory repair and other service issues.
Take responsibility for invoicing customers once orders are complete.
Liaise with Service team to inform about the status or possible challenges regarding received orders.
Treat invoices in order to split expenses on cost centers.
Makes sure all tools are managed with accuracy and stores all historical data.
Respond to queries received from Service team or customers on a timely and professional manner providing regular updates.
Interacts with 3rd party suppliers regarding the purchase of certain 3rd party items, if needed.
Provides all other administrative support as needed, at request from remote and local managers.
Work with schedulers to ensure scheduling of Service engineers.
Effectively prioritize administration duties to ensure requests are dealt with appropriately.
College / University Degree
Min 2 years’ experience in administration type tasks
Languages spoken : English - advanced, Italian - advanced
Great communication and organizational skills
Knowledge and / or experience in using ERP / MRP systems is a plus.
Our Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production and protect personnel and the environment while optimizing their energy and operating costs.
Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.
Emerson, a Fortune 500 company with $17.4 billion in sales, more than 20 Innovation, Solutions & Engineering Centers, and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers.
Whether you're an established professional looking for a career change, an undergraduate student exploring options or a recent MBA graduate, you'll find a variety of opportunities at Emerson.
Join our team and start your journey today.
Material Requirements PlanningQuotationsSchedulingOrder ProcessingEnglish LanguageItalian (Language)