BI Business Analyst
Orange
Bucuresti, Romania
3 zile în urmă

How would you

like to work in IT , toying with cutting edge technologies and enjoying

your life? At Orange Services , it’s possible!

As one of the

largest IT Hub within Orange Group,

we are working internationally for both Orange corporate functions and country

operations. Through a unique combination of know-how and expertise, our teams

provide a broad range of IT & Business

We’ll recruit

you from the safety of your home and we’ll prepare you for the challenges of

this period for the time being, our activity is carried out remotely.

Come closer to #LifeAtOrange !

What we're looking for

We are looking for a BI Business Analyst who will continuously improve the structure and efficiency of existing BI&CRM systems by analyzing customer needs & requests.

In your daily activities you will partner with clients by advising them how to use information technology in order to meet their business objectives or overcome problems and perform implementation cost analysis for new features.

  • support
  • projects deployment teams in particular on the following streams :

  • Offer
  • Incident and Information Request Management,

  • Trans-codification
  • process

    Tools Users Management

  • Development
  • of Excel macros using VBA

  • Create
  • and execute SQL requests

  • Troubleshooting
  • issues related to data and identifying the root cause or escalate to next level

    projects

  • perform change-management activities
  • make customizations, tests and monitor functionalities
  • investigate and solve customers' problems, which may be complex or long-standing problems,
  • and handle customer complaints or any major incidents; ensure that end-users

    have no longer questions after the incidents are closed.

  • improve customer service procedures, policies and standards for your organization or
  • department

  • contribute with proactive ideas to the evolution of the BI portfolio
  • participate to daily, weekly or monthly meetings for project tracking (working in sprints)
  • make
  • data quality checks, report errors and provides solutions for data quality

    improvement

  • review the existing business procedures, design documentation, interface documentation
  • transfer
  • project knowledge to main point of contacts in the agreed time frame

    What you need to know / have

    Professional Know-How :

  • Previous
  • experience in working with BI solutions; Tableau knowledge is a plus

  • Basic knowledge in
  • Unix / Linux, SAS, Teradata

  • Knowledge of
  • Databases and SQL

  • Fluent in French
  • and English : mandatory

  • MS Office
  • knowledge : advanced level

  • Ability to
  • troubleshoot issues related to data and escalate to next level.

  • VBA knowledge for
  • writing Excel macros is considered a plus

  • Excellent
  • Communication, Presentations, Customer facing skills

    Education or equivalent

    experience :

    University degree in Cybernetics, Economics,

    What's in it for you

  • Performance Bonuses based on your results & the company’s;
  • Loyalty Bonuses, if you extend your stay;
  • Electronic Meal Tickets - as you imagine;
  • Medical & Life insurance for you - facilities for your family, too;
  • WFH & Flexible hour;
  • Professional GSM subscription;
  • Personal GSM subscription, also because we believe in communication! ;
  • Special grants on Smartphones & devices; discounts for Orange products & services;
  • Development Platforms - Orange Learning, Trainings, Career Counselling, Coaching & Career plan mentoring;
  • Wellbeing Programs we support your Zen & more!
  • Orange

    Services is about bringing together people and technology. We make

    Come

    work for a #TopEmployer company.

    You could be part of an organization

    where great colleagues and team spirit support your professional

    Apply

    and let’s have a remote-talk.

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