This is a Client & Security Print Analyst position within Emerson Enterprise IT, that offers a standard, centrally managed Client and Security operations environment to Emerson locations.
If you’re continuously looking to develop yourself in IT industry and learn more about new solutions in network operations and support, if you have a can-do attitude and enjoy delivering the best customer services, then we are the perfect match for you!
The role is key within Emerson IT Infrastructure, supporting, deploying and expanding the client strategy and security posture, with the following main operational responsibilities in an ITIL-inspired organization :
If this sounds like an interesting job for you, then join our team in Cluj-Napoca, Romania!
IN THIS ROLE YOU WILL :
Provide foundational and operational support on printing infrastructure, including software installed on PCs through management as defined by service owners
Provide Enterprise-scope deployments on printers and PCs to ensure enablement of the printing service
Create and maintain Client & Security operating procedures and documentation
Ensure adhesion to SLA’s by a strong focus on automation and service improvement, working together with USS (local IT), Workforce productivity, other Global Operations teams, and others as required
Ensure the environment is monitored appropriately and deviations are investigated and remediated; participate to the follow the sun process to leverage global team presence to minimize Time-to-restore Service
Apply defined Security and Compliance policies, software, patches and regularly check their enforcing mechanisms are correctly applied
Specifically focus on tracking non-compliant devices and communicate with USS on resolution
FOR THIS ROLE YOU WILL NEED :
This role is appropriate for a student with IT experience or as a first role for a tech-savvy individual
ITIL certification or equivalent awareness is beneficial
Language knowledge : must be fluent in business English (speaking / writing), other languages especially Romanian, Tagalog and Spanish are an advantage
PC Hardware, printing, and software knowledge
Microsoft Windows (Server / Client) and Office basic administration awareness
Able to manage challenge of daily remote communications through multiple tools (Instant messaging, email, phone, project management interface).
Scripting skills (PowerShell, VBS) knowledge is an advantage
WHO YOU ARE :
You are passionate about making an impact and always act with integrity. You continuously push yourself to achieve new goals and are not afraid to question the status quo by proposing creative solutions to problems.
OUR OFFER TO YOU :
By joining Emerson as a Client and Security Print Analyst , you will be working at the heart of our business. This means that the skills and business insight gained can serve as an invaluable foundation toward developing your career within our global organization.
We offer plentiful opportunities for advancement and support this through our formal personal development planning process.
Our on-boarding program uses a blended learning approach to get you up and running as quickly as possible. You benefit from Emerson certified trainers with extensive knowledge of our customers, products and applications.
Our global Women in STEM initiative gives you the opportunity to connect with local peers that share the same interest, to promote the diversity & inclusion and early STEM education and to benefit from professional development to access leadership opportunities.
Also, we are committed to maintaining a partnership with the Society of Women Engineers (SWE).
Our inclusive company culture celebrates the unique perspectives, diversity of thoughts, and exceptional innovation that come to life when we actively seek to hire and develop the best, brightest team members from all backgrounds.
These unique points of view help foster fresh thinking and new ideas, ensuring our continued success into the future.