Oracle provides the world's most complete, open, and integrated business software and hardware systems. The Oracle Digital Renewal Center (DRC) is one of the largest support groups in the Oracle Romania Organization and manages Oracle Support Service Contract Renewals for all of Europe.
RESPONSIBILITIES: The Support Renewal Advisor will be responsible for complex quoting of Oracle Support Service Contracts for existing small, medium-sized and large customers and handling any resulting queries that the customers may have about their contracts.
Correctly identify customer requirements and needs Manage internal and external tickets, mostly admin work Educate customers on e-business practices and contractual terms & conditions Respond to customer requests, queries, and complaints through a ticketing system Ensure contracts are correct and related offers sent in a timely manner Drives automation through the Oracle store and support renewal portal Interact with multiple departments in Oracle as required
EXPERIENCE: The successful candidate will have at least 1-2 years of experience in customer services. A sound understanding of the region, customer behavior and a keen interest in developing this knowledge are a plus. The position will require working flexibly and openly with a wide range of team members.
Advanced English skills, proficient German skills Very good communication skills, both written and verbal Ability to deliver timely and accurate results, high attention to detail. Proven experience in support services, preferably in IT&C Works independently and is self-motivated, focused, and driven to achieve goals Projects a positive, and professional image Strong problem solving and objection handling abilities Ability to deliver timely and accurate results, high attention to detail Ability to effectively manage multiple tasks and priorities Ability to adapt and acquire new skills quickly in a challenging and fast changing environment Strong team player Advanced Excel skills Bachelor degree
WHY WORK @ ORACLE DRC? In our center, we offer a great and flexible work environment, where you can build your career in one of the leading global IT companies. We are looking for motivated candidates, and have programs in place for developing their careers.
As part of Oracle's employment process candidates will be required to successfully complete a preemployment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships
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