With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands and we have fun doing it.
Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it.
Come, transform with us.
Inviting applications for the role of Order Management - Senior Process Associate with Portuguese!
Booking of Incoming Payments and allocating them to the invoices received
Investigating and identifying details for the amounts received
Ensure timely contacts with clients via email / phone / fax for collection purposes
Reporting periodical / on the spot regarding the activity process indicators
Maintaining customer master data (new customer set up / changes, etc)
Ensure order analysis and release in accordance with client’s requirements and cut off hours
Perform customer account reconciliation
Follow up on accounts and on disputed items
Support ad hoc requests from Business group and local units
Provide required monthly reports
Assist the Assistant Manager to prepare and submit reports to the customer as applicable
SOP creation and updating
Deliver the required data for audit purposes
Making the accounting process controls established through the internal policies (SOX)
Provide support to Assistant Manager for credit control activities as the need arises
Ensure meaningful metrics are met and service is delivered to end users as expected
Daily usage of client’s tools for the assigned activities
Training other team members regarding the daily tasks whenever necessary and requested by the manager;
Updating the working procedures periodically;
Maintain and develop relationships with relevant markets and client serviced by team and all major customers within those markets as appropriate;
See opportunities for continuous process improvement and innovative solutions and communicate to direct manager;
Qualifications we seek in you!
Very good knowledge of Language Portuguese, min C1.
Relevant Order to Cash experience represents an advantage
Work experience with and ERP system represents an advantage
University student / graduate (Economic studies, represents an advantage)
What can we offer?
Stable job offers - employment contract
Work in a multicultural and diverse environment with employees from over 30 countries
Genpact supports professional tranings and great career development opportunities
Free access to our award-winning learning platform
Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts