Technical Customer Support
Randstad Romania
Bucureşti, România
4 zile în urmă

Fun and professional team.

Full-time employment.

Opportunities for growth & development.

Competitive wages and opportunities for bonus.

Non-corporate team environment.

Activities and team-buildings.

Flexibility to work between the hours of 4 p.m. and 5 a.m. in 8-hour shifts (Bucharest time) including

Sundays and holidays.

Introduction

  • one of the coolest players in the software industry, is looking for a passionate Technical Customer Support Agent, eager to grow and develop in the fastest growing industry;
  • check out the details below and make sure that you are one of the first applicants; looking forward to meeting you

    Requirements

  • customer oriented;
  • strong commitment to providing exceptional customer service;
  • strong problem-solving skills;
  • able to negotiate alternatives, knows when to escalate a problem or when to ask for assistance;
  • ability to manage multiple applications at one time;
  • understand the concepts of browsing, search engines, and other web / mobile based applications;
  • experience in using Windows, Android and iOS device(required);
  • strong written and verbal communication skills (required); - proficiency in English(required);
  • helpdesk and user support experience (preferred).
  • Information

    Organisation / Department

    Job description

  • flexibility to work on pm hours;
  • support our customers as the first point of contact (by phone, chat or e-mail);
  • provide solutions to their technical / billing issues;
  • help new and existing users have a great experience using our product;
  • be the voice of our customers internally : see that the top issues and requests each week are heard by the development / management team.
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