Technical Support Engineer
Dell
Bucharest, Romania
4 zile în urmă

Key Responsibilities

  • Monitoring and running scripts. Most of resolutions are SOP (How to articles) based requests
  • Monitor production application and hardware environments using ITIL change control processes
  • Monitor the application related activities, respond calls from the Application support and developments teams
  • Monitor the metric alerts, performance related issues like high CPU utilization, Application performance, high Memory utilization, Application tuning and Query tuning
  • Acknowledge the request for stop / start application , user creation and grant specific data access to user
  • Implement application and systems monitoring and from those, establish baselines and tuning them to reduce false alerts and identify opportunities for improving system performance
  • Track progress and resolution of incidents using SLM (Service Level Management) best practices
  • Essential Requirements

  • Linux, Windows
  • Experience in monitoring performance and capacity of servers
  • Advanced knowledge of Service Now for incident, change, and asset management
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