Sales Admin - Process Associate - Norwegian
Genpact
Napoca, Cluj, Romania
6 zile în urmă

Responsibilities

  • Processing orders / customer requests for :
  • Booking of Orders in the ERP system
  • Handling customer requests
  • Ensure resolution to customer requests
  • Follow-up on pending items
  • Reporting
  • Offering information to customers via e-mails / phone;
  • Updating ERP regarding clients, supplies, pricing;
  • Gathering information from logistics partners and informing customers regarding availability and deliveries;
  • Creating orders (SOs) in the ERP system;
  • Offering resolutions for internal updating requests : credit / debit notes, reimbursements;
  • Building a relation with clients and sales representatives;
  • Checking and solving potential issues between client purchase orders (PO) and system information;
  • Communicating with the warehouse and forwarders and efficiently handle the delivery process to ensure return of goods to the final recipient
  • Preparing the relevant documents for the orders (export, transport, customs)
  • Daily monitoring the assigned orders and customer requests
  • Solving issues regarding damaged goods, shipment delayed, etc
  • Handling any issues, looking for solutions along with all the parties involved
  • Escalating any problems, delays, inconsistencies
  • Handling complaints related to logistics and return transports
  • Proposing resolution for streamlining activities and taking part in projects to implement these ideas
  • Qualifications we seek in you!

    Minimum qualifications

  • Communicative level of Norwegian C1
  • High School Degree (University graduate or Economic studies are an advantage);
  • Customer service experience - would be a plus
  • Similar experience in the field;
  • Work experience with an ERP system (SAP -advantage);
  • Encouraged qualifications

  • Personal culture and client management expertise.
  • High motivation and ability to learn.
  • Ability to work under time pressure.
  • What can we offer?

  • Attractive salary;
  • Stable job offers - employment contract
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Genpact supports professional tranings and great career development opportunities
  • Free access to our award-winning learning platform
  • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
  • Raportați această lucrare
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Aplică
    Email-ul meu
    Făcând clic pe "Continuă", acord nevoo consimțământ de a procesa datele mele și de a-mi trimite alerte prin e-mail, așa cum este detaliat în policyApplicația de confidențialitate a lui neuvoo. Pot să-mi retrag consimțământul sau să mă dezabonez în orice moment.
    Continuă
    Formular