OTC Cash Applications - Senior Process Associate - English
Genpact
Bucuresti, Romania
6 zile în urmă

Responsibilities

  • Manage the cash application, relieving of receivables, and deduction creation of cash coming in through lock box and EFT with a target of 24 hours for both domestic and export customers.
  • Cash application and deduction creation for all manual, lock box and EFT receipts not automatically applied within 24 hours of receipt.
  • Audit cash application process on auto cash to ensure financial integrity of receivables (invoices closed, and deductions created).
  • Understand the negative impact to AMPS and data integrity issues if cash applied automatically is not audited. Also results in erroneous cash discounts and negative impact to cash flow.
  • Application of cash for business region
  • Identification of unknown cash receipts and accurate application to appropriate receivable.
  • Accountable for cash application compliance with Sarbanes Oxley.
  • Ongoing maintenance of A / R customer accounts continuously identifying and correcting items that require re-coding on auto cash or can be linked to available cash on account.
  • Clear understanding of SAP Account Receivables and basic accounting principles with an understanding of our impact on Customer Development / AMPS.
  • Ability to interpret customer documentation that can be vague at times and solve problems related to customer payments.
  • Application of checks remittance to customers’ accounts under tight deadlines. Remain current on the workload and redistribute assigned work if necessary.
  • Must be willing to work overtime during peak periods, month end, and year end.
  • Ability to deal with difficult internal and external customer situations requiring tact and professionalism
  • Ability to analyze and problem solve
  • Accurate interpretation of vague remittance documentation
  • Ability to deal with system issues and missing bank files
  • Time management ensuring all time targets met
  • Identify process improvements to improve customer behavior, cash processes, and auto cash match. Share knowledge gained with Team Lead and Team.
  • Qualifications

    Minimum qualifications

  • Any Graduate
  • Relevant experience in Order Management with clients with business in the Office Equipment / Consumer electronics / Imaging industry in a B2C model
  • Strong Communication Skills (verbal and written)
  • Preferred qualifications

  • Good customer handling skills
  • High Energy level
  • Good interpersonal skills that can lead multiple responsibilities simultaneously
  • Good influencing skills and interpersonal, analytical skills and attention to detail
  • Good team commitment and results delivery orientation
  • Good experience in Order to Cash end to end processes
  • Good understanding of SAP & Excel
  • Able to navigate through PowerBi reports
  • Experience in HRC or any other workflow / CRM experience (added preference)
  • What we can offer?

  • Attractive salary;
  • Stable job offers - employment contract
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Genpact supports professional trainings and great career development opportunities
  • Free access to our award-winning learning platform
  • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
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