Applies subject matter knowledge to Commercial Software & Solutions and OPS organization to solve common and complex business issues within established guidelines and recommends appropriate alternatives.
Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.
Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations.
May seek advice in order to make decisions on complex business issues.
Please note this is not a software developer, engineer or technical position but more aligned with operations and support software for the software business.
Leads and develops product support or solution(s) planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes.
Represents services on product or solution core teams and provides service requirements into product development stages / phases
Performs business analysis, identifies root cause, and develops recommendations / solutions to drive business improvements.
Collaborates with markets / WW regarding service and support planning, implementation and performance.
Utilizes understanding of customer business requirements to develop business case, validate the solution, and demonstrate services added value.
Must be comfortable with ambiguity and have ability to communicate complex issues effectively
Leads key business initiatives in support of operational or financial improvement.
Typically 5+ years to establish proven track record in directly related business.
Typically first level university degree or equivalent work experience; advanced degree is a plus
Moderate knowledge of Software, IT and services industry
Knowledge of HP organization, policies, services offerings, end to end processes, tools, and routes to market.
General understanding of Commercial Software and solutions products.
Problem detection and analysis of root cause.
Proficiency with desktop applications and familiarity with financial reporting tools.
Moderate level of planning, project management and change management skills.
Good communication skills.
Influence within same team and level.
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