By joining us as an Oracle IT Technical Analyst you will be responsible for carrying out production support for the global Oracle ERP Instance for Emerson Automation Solutions.
Requires expert skills in Oracle release 12 Supply Chain Management Suite, with an emphasis in order management.
This role requires skills in analysis, issue resolution, troubleshooting and communication. If this sounds like an interesting job for you, then join our team in Cluj-Napoca, Romania! In this role you will :
Provide first line support for business applications responsible for Trade Compliance, Shipping and Inventory planning (Trax, Ultriva and Tradesphere) applications to ensure any issues are resolved in a timely manner
Provide post go live support for the above-mentioned applications and their integration with JDE and Oracle EBS
Support the continued improvement / enhancement of the applications and the implementation of these within the Emerson Automation Solutions sites
Work with the technical teams to develop / change code as part of Support break fix and test proposed changes to existing functionality
Maintain a broad knowledge of business processes and serve as in-house consultant regarding software development necessary to solve complex business needs and objectives across multiple functional user groups
Assist in research and feasibility studies of evolving technologies
Work on the assigned tickets (incidents and requests) and maintain the agreed SLAs
Develop user training material