Manager, Project Management
Research Now Group, Inc
Romania (Timisoara)
‎în urmă cu 10 ore

POSITION SUMMARY

Manager, Client Services is an operational management role that is responsible for a team of project managers. Manager, Client Services is ultimately responsible for the smooth and profitable execution of all market research projects executed by their team, while maintaining a high level of customer satisfaction.

The position requires an organized, detail-oriented individual who is able to manage multiple team members while acting as the first line of escalation for the project managers and clients.

There is also a critical focus on building new client relationships, maintaining or growing existing client relationships, and assisting in the improvement of department tools and processes.

ESSENTIAL DUTIES AND RESPONSIBILITIES (6-8 in order of importance)

These include the following. Other duties may be assigned at the discretion of management in the context of the role.

1.Ultimately responsible for the successful execution of all projects managed within their team

2.Effective troubleshoot and resolve issues on a per project basis, as well as on an account level, through strong communication, investigation and collaboration with clients and internal teams as necessary

3.Responsible for developing employees and providing world-class training for team members in a rapidly changing environment

4.Effectively work / communicate within a team-based environment

5.Take on a project load when possible / necessary. Usually the more complex / difficult projects

6.Financially responsible for all projects executed within their team.

REQUIRED SKILLS & QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience :

  • Bachelor’s degree.
  • 6+ years of experience of related work experience.
  • Specialized Skills :

  • Proficient in Microsoft Word, Excel, PowerPoint and Outlook.
  • Knowledge of SPSS, Decipher, ConfirmIt a plus.
  • Accountability Proven results while managing changing priorities as well as maintaining direction and focus through proactive planning and organized approaches to work in order to meet deadlines and manage time effectively.

    Must demonstrate strong attention to detail and be conscientious, reliable, and punctual.

  • Solution Oriented / Accountable : Looks beyond simple solutions; doesn’t stop at first answers; looks to resolve problems quickly;
  • takes accountability for actions

  • Collaborative : Promotes a spirit of cooperation with other members of the work group; always helpful to the rest of the team / others;
  • amongst the first to volunteer to help others succeed

  • Drive : Demonstrated motivation and a drive for excellence regardless of obstacles and challenges; takes calculated risks;
  • continuously raises the bar

    Communicative : Demonstrates open two-way adult to adult communication

    Innovative : Strives for continuous improvement; anticipates and solves for customer needs; contributes new ideas

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