Invoice to Cash - Senior Process Associate - Italian
Bucuresti, Romania
3 zile în urmă


  • Works with Transition, Training, Ops and Practice to understand contractual commitments, deal books and customer priorities;
  • Works with Ops leads and customers to craft, implement and drive Value Generating VG roadmaps;
  • Completes the entire cycle of activities related to daily assignments, coordinating with the Account Manager to ensure customer happiness while respecting Risk Management policies
  • Monitors current positions by performing sounding activities related to outstanding debt
  • Monitors past due performance evaluating risk of each assignment and for annual / semi-annual review and renewal process undertaken by Risk Department
  • Works closely with Cash Application team to ensure accurate matching of payments
  • Receives requirements to perform changes to the customer database
  • Builds customized customer statements and sends them to customers
  • Follows up with customers, requests for payments and investigates the reasons for non-payments
  • Follow-up on accounts and payments.
  • Communicates with internal and external customers
  • Qualifications

    Minimum qualifications

  • Very good knowledge of Italian;
  • Previous experience in handling customers;
  • University graduate (Economic studies are an advantage);
  • Accurate, communicative, teammate, good interpersonal skills, upbeat, customer oriented
  • Good dexterity with information systems
  • Good communication skills
  • Encouraged qualifications

  • Personal culture and client management expertise.
  • High motivation and ability to learn.
  • Ability to work under time pressure.
  • What can we offer?

  • Attractive salary;
  • Stable job offers - employment contract
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Genpact supports professional trainings and great career development opportunities
  • Free access to our award-winning learning platform
  • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
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