Tasks and activities
Provide solutions to IT related issues and handle customer requests in a pleasant and timely fashion, ensuring customer satisfaction.
Impact by delivering excellent service to our clients. Your main focuses are to analyze their IT related issues, guide and educate them about the processes, and apply remote support in order to ensure the productive workflow of their business.
Support our top customers using your specific language skills trough different channels such as telephone, email or chat.
English Professional Required
Italian Professional Required
relevant experience in a similar field (Service Desk, Help Desk or Customer Care)
an extra language knowledge on a support level
additional IT skills (Mac, Linux, PowerShell, and so on)
IT-related studies, courses, among others
Experience in this profession
What we offer
competitive salary and cafeteria benefits
free gym / sport sponsorships and internal competitions
free language courses
company events (Winter Party, Summer Picnic, Family Day, among others)
team building activities
shuttle bus from the nearest Metro station
Full-timePermanent employee for indefinite timeFull time standard business hours Office Work