Italian Speaking Service Desk Analyst - Level 1
Tata Consultancy Services
Arad, Romania
4 zile în urmă

Tasks and activities

  • Provide solutions to IT related issues and handle customer requests in a pleasant and timely fashion, ensuring customer satisfaction.
  • Impact by delivering excellent service to our clients. Your main focuses are to analyze their IT related issues, guide and educate them about the processes, and apply remote support in order to ensure the productive workflow of their business.
  • Support our top customers using your specific language skills trough different channels such as telephone, email or chat.
  • Application Information

    Requirements

    English Professional Required

    Italian Professional Required

    Additional requirements

  • relevant experience in a similar field (Service Desk, Help Desk or Customer Care)
  • an extra language knowledge on a support level
  • additional IT skills (Mac, Linux, PowerShell, and so on)
  • IT-related studies, courses, among others
  • Secondary education

    Experience in this profession

    What we offer

  • competitive salary and cafeteria benefits
  • free gym / sport sponsorships and internal competitions
  • free language courses
  • company events (Winter Party, Summer Picnic, Family Day, among others)
  • team building activities
  • shuttle bus from the nearest Metro station
  • Additional information

    Full-timePermanent employee for indefinite timeFull time standard business hours Office Work

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