IT Application Engineer
Bosch Service Solutions S.R.L.
Timișoara, TM, ro
5 zile în urmă

Job Description

  • Understanding customer requests and leading a service team towards fulfilling these requests;
  • Supervising technical activities of the service agents involved in the project and proposing measures to improve service quality;
  • Actively participating in workshops with the client;
  • Configuration of the application monitoring landscape;
  • Updating and maintaining the knowledge base and the documents that document the IT landscape;
  • Personally takes over, if any critical situation arises;
  • Deriving KPIs based on the team’s performance as well as other factors;
  • Monitoring a distributed environment via Monitoring tools;
  • Promptly report any suspicious system behaviors;
  • Receiving incoming tickets and analyzing them;
  • Qualifications

  • English (fluent speaking and writing), German is a Plus;
  • 2+ years of experience in a customer facing role;
  • Having fun at working with international, multicultural teams;
  • Being able to convey technical challenges to colleagues with no technical background in their own terms;
  • Sound knowledge of Linux;
  • Familiar with scripting language (Bash);
  • Knowledge of issue tracking tools such as (JIRA, Confluence, etc) would be a plus;
  • Knowledge of issue tracking configuration automation tools (e.g. Ansible) would be a plus;
  • Knowledge of with Monitoring tools (e.g. Kibana and Prometheus) would be a plus;
  • Familiarity with versioning tools (e.g. Git) would be a plus;
  • Familiarity with the Python would be a plus;
  • Familiarity with the Microservices approach and good knowledge of Container providers (e.g. Docker) would be a plus;
  • Customer oriented, well-organized with exceptional leadership and mentorship skills.
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