In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things.
We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure.
At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential.
The power is in your hands to do great things. It’s time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential.
Want to be a part of our team?
The Service Delivery Manager is primarily responsible for managing one or more Service Delivery Specialists. The Service Delivery Manager ensures continuity in service and may also act as an advocate for the client within NTT Ltd.
They support the business by taking responsibility for overall contract management for medium to large complex client contracts.
They are responsible for ensuring client satisfaction, service delivery and contract profitability for their assigned client contracts can be specific client accounts or a group of accounts.
The Service Delivery Manager may operate across multiple sites or NTT Ltd Support Services offerings. They are the primary interface managing the services relationship between the client and NTT Ltd.
They own the service governance structure, schedule and run all service management review meetings, and ensure all processes and documentation are in place.
The Service Delivery Manager’s role is a chargeable service in the Uptime Proactive Support Service (PSS) option. They are responsible to perform client facing activities in service activation of Uptime Support Services, support and coordinate with GDC in service activation to ensure successful completion.
It is the responsibility of the Service Delivery Specialist to identify trends and areas of improvement in service delivery and communicate this information to regional and global stakeholders.
Working at NTT
Key Roles and Responsibilities :
What will make you a good fit for the role?
Knowledge, Skills and Attributes :
Required Experience :
Join our growing global team and accelerate your career with us. Apply today.
Equal opportunity employer
NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.
We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.