Preferred QualificationsOracle Support is creating a new team to provide support for the new Oracle Engagement Cloud product (part of CX Cloud suite). As part of this team, you will learn the latest technology and help influence product supportability, usability, maintenance, and installation/configuration. The team works closely with other Fusion teams in Support and Development, as well as other Oracle teams, directly involved in Fusion Products. If you are interested in joining the support team for a product that is just being released to the public and help shape the future of Fusion product and Fusion customers alike, then this is the place to be. If you think you meet the requirements below, we are definitely interested in finding more about you. As a Support Engineer, you will be expected to have: Two years implementation, support, consulting and/or development experience in the CRM product family Skills in using industry standard tools and techniques. Exceptional diagnostic and troubleshooting abilities. Experience monitoring, tuning and/or changing complex applications to optimize the product to perform to customer expectations. The following abilities will be advantageous: Experience in one or more of the following: log reading, SQL tuning, knowledge of networks, database configuration, server configuration, Web Server optimization, load balancing hardwareBehavioral Detail Oriented Excellent communication skills, in terms of being able to convey technical and functional knowledge and solutions in highly escalated situations to executives, support personnel and customer personnel. Well-developed listening skills, with ability to discern core issues in an environment where it may be difficult to determine the symptoms and cause. Good organizational skills that facilitate the generation of coherent action plans that meet participant needs and lead to problem resolution as quickly as possible. Fast and flexible problem solving aptitude so as to be able to adjust resolution plans as new data for given problems is obtained. Ability to persevere in the face of obstacles and ensure customers’ success. Able to work well with limited daily supervision. Process orientation preferred. Self starter. Technical & Analytical Well-developed troubleshooting skills in the area of functional or technical domains of enterprise business application environments as listed in the respective posting. Ability to analyze details and synthesize the "big picture", frequently working with incomplete or ambiguous data. Creative use of industry standard tools to aid in the diagnostic process. Detailed functional knowledge of one or more products/modules in the Product Family shown in the Table of Open Job Postings Working experience in one of the following areas is seen as an advantage: XML Java, J2EE and Oracle ADF SOA and Web Services Education B.S (Computer Science) or equivalent preferred.Other qualifications with adequate experience might be considered.
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