Helpdesk - Process Associate - French
Napoca, Cluj, Romania
2 zile în urmă


  • Sending of cases which needs resolution through the contact persons agreed with the client in order to obtain final result.
  • Daily activity reports preparation and update.
  • Solving cases open by the suppliers / employees sent via e-mail, Finance Answers ticket / Lync or phone
  • Vendor / employees account reconciliation and reports preparation
  • Vendor statement reconciliation if needed
  • Vendor / employees open (debit and credit) balance analysis
  • Vendor master data check and request of updates if needed
  • If needed client and Genpact meetings participation
  • Ask for re-send of unclear or incomplete invoices
  • Ad-hoc reports
  • Proactive control in order to identify any potential errors.
  • Payment exceptions analysis where needed
  • Identify and provide solutions for issues related to internal approvals, budget, deliveries (for both purchase requisitions and purchase orders)
  • Qualifications

    Minimum Qualifications :

  • Good written and verbal French C1 +; English B2.
  • Interpersonal skills and the capacity to work independently and with a team.
  • Previous experience in the AP and T&E fields represents an advantage for future applicants.
  • What can we offer?

  • Attractive salary;
  • Stable job offers - employment contract;
  • Work in a multicultural and diverse environment with employees from over 30 countries;
  • Genpact supports professional trainings and great career development opportunities;
  • Free access to our award-winning learning platform
  • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts.
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