Field Service Engineer
F. Hoffmann-La Roche Ltd
Romania ,Romania,
3 zile în urmă

We’re looking for a Field Service Engineer to join Roche Romania Diagnostics Service team who will have the opportunity to demonstrate the expertise as a technical repair and / or installation specialist for Roche assigned product lines, and provide valued service to our customers.

The position :

  • Provide technical support to customers on operational and maintenance aspects of system equipment
  • Perform on-site service, repair and / or installation of company products - this include any aspect of field support and is not limited to mechanical / system hardware and software, networking / wireless networking
  • Serve as customer contact on routine technical and service related problems
  • Monitor customer equipment performance and is able to respond and resolve most routine issues
  • Diagnose mechanical, hardware, software and system failure
  • Determine most cost effective repair / resolution to minimize customer downtime
  • Provides analysis, feedback and recommendations on product failure trends and service ability issues
  • Is responsible for ensuring and maximizing customer satisfaction with Roche equipment and related products
  • Who you are

    You’re someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests across functions and geographies.

    Where a job title is not considered the final definition of who you are, but the starting point.

    You, as an ideal candidate, will have the following skills, experience and education :

  • Electrical Engineering or Mechanical Engineering or Biomedical Technology or equivalent.
  • Knowledge of electronics, electro-mechanical systems, and information technology
  • Good written / verbal communication, organization and prioritization skills
  • Effective customer service skills, which includes a positive attitude and ongoing customer relationships
  • English advanced level, MS office
  • At Roche, 94,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-

    focused healthcare groups. Our success is built on innovation, curiosity and diversity

    Roche is an equal opportunity employer.

    Customer Support, Customer Support >

    Technical & Application SupportRomania - Field

  • At Roche, 94,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-
  • focused healthcare groups. Our success is built on innovation, curiosity and diversity.

    Roche is an equal opportunity employer.

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